Hi Katie,

I think Karl's post hit a home run and I'm happy to see the positive
response to his post. Let me just tack on a few items:


*Managed VMs:* The development toolchain for Managed VMs can be a bit
finicky. To be quite honest I have no idea how I got Managed VMs working on
my laptop. Streamlining this would be a huge benefit to me, and probably a
lot of first-timers. If you can convince one of the online IDE services to
simplify creating Managed VM GAE apps, that would be super.

For smaller or toy apps within Managed VMs: I shouldn't need to care about
the Docker container running the application; I should be able to create an
application using just Eclipse + Google Plugin, then be able to deploy
straight to a Managed VM runtime *without* the intermediate step of having
gcloud create and store a dockerfile
<https://cloud.google.com/appengine/docs/managed-vms/tutorial/step2#dockerfile>
.

*Firebase:* I'm glad that Google bought up Firebase - they have a lot of
great ideas and a well-designed API. I'd like to see Firebase with the
ability to use the Datastore and Cloud SQL directly, not just the regular
Firebase DB. This would help with syncing information with server side
systems.

*Stack Overflow:* IMO, the moderators at SO go overboard when locking
questions. I often find interesting SO pages when I'm searching around,
only to visit the page and find that the question is locked or that someone
has deleted the page outright. At least with the mailing list I have an
archive of all past questions and answers in my email account. I don't know
how you plan on using SO going forward, but I would appreciate minimizing
any occurrences of locked/deleted questions.

Thanks

P.S. When you're giving out the support vouchers, please skip me. There are
a number of far more deserving people in this thread.

-----------------
-Vinny P
Technology & Media Consultant
Chicago, IL



On Wed, Apr 15, 2015 at 12:35 PM, Katie Ball (Google Cloud Support) <
[email protected]> wrote:

> Hi,
>
> My name is Katie, and I am on the Google Cloud Platform technical support
> <http://cloud.google.com/support> team.
>
> This message is to Google Cloud Platform community members, especially if
> you are newer to GCP. I would like to know what our team can do to help you
> have a better and more enjoyable experience during the first days on GCP.
>
> Did you need technical support?  If so, I’d like to hear all about it.
>
> I’d also like to know:
>
>    -
>
>    What did you find most difficult about the first-time user experience?
>    -
>
>    Where did you get stuck?
>
>
> Please reply to the group with your answers or any ideas you have on how
> the technical support team can help new customers get familiar with GCP.
>
> And as a thank you for the great ideas, we will be giving away support
> coupons worth $450 (equivalent to 3 months of silver support) to 5 lucky
> community members who post a response. Please make sure to reply before
> April 22nd.
>
> Thanks for your insights, and cloud on!
>
> Katie
>
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