I'm afraid my post got lost somewhere in other threads so I'll start a new 
one.
I was re-reading it (https://developers.google.com/appengine/sla) and the 
following raised a couple questions.

"*Eligible Application*" means an Application that has been created by 
Customer using the High Replication Datastore setting.

The questions are:

1. "Customer" term is not defined anywhere in the SLA (unless I missed it) 
so, I'm not really sure whether Customer means Billing Administrator (for a 
paid app) or it now relates to App Engine Premier 
Accounts<https://developers.google.com/appengine/docs/premier/index>only, or 
both. OTOH, Customer is defined as "the business entity agreeing 
to these terms" in AE TOS <https://developers.google.com/appengine/terms>. 
So, this looks more like a Premier Accounts only but I might have missed 
something.

2. There's no mention about what billing setting that Application 
could/should have: paid, only premier or even a free quota. The latter 
actually fits the original quote sentence, but I'd don't think it really is 
the case.


To sum up the above, the real question is: under which conditions an app 
deployed/running on AE is covered by the SLA? (paid / premier / only 
between Google and a business entity or can be a single developer / etc)


Sorry if this is not the right place to ask such a question. SO is neither 
I guess, and I can't use Billing Requests 
form<http://support.google.com/code/bin/request.py?contact_type=cloud_platform_billing>as
 it asks for a App ID and this is not about a specific app deployed on 
AE. Could someone from AE team clarify the above or direct me to an 
official channel (e.g. [email protected] email address?)


Thanks!
Alex.

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