Hi Greg,

I would be interested in knowing more information on Premium Accounts.  I 
have a question on the pricing page found here. 
http://www.google.com/enterprise/appengine/appengine_pricing.html

The page shows that premium accounts receive "Operational Support".  Would 
you please elaborate on exactly what "Operational Support" means?  Does this 
mean email support, chat support, phone support, a combination?  Also, what 
is the response time for this operational support?  What types of things do 
you provide support for?  Coding?  Increased Errors?  Optimizations?  Please 
share specifics, so we can have a better understanding if the extra cost is 
worth the investment.

Thanks

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