Hi Jonathan, Thank you for sharing your thoughts on this. We do monitor the issue tracker and we use it heavily in identifying issues and getting a feel for which features are most requested. Though I read most of the issues in the tracker, I don't always mark them, so I agree that we should be more active in marking issues. I also haven't done a great job of updating the issue tracker when an issue is resolved. The number of open issues which are listed as new may be daunting but please know that we do use the issue tracker. However, I do check it less frequently than the discussion group. If there is an urgent issue, please post to the discussion group and feel free to include the direct email addresses of Google people who you see here regularly.
Thank you, Jeff On Wed, Oct 14, 2009 at 5:05 AM, Jonathan <[email protected]> wrote: > > Can someone from Google please confirm the appropriate method to log a > defect. > > It seems that the only method that works is to: > - Write a message to this group and hope that someone from google > sees it and takes an interest > - They will recommend writing a bug report > - You then write a bug report that someone from Google will then > action > > If instead you just log a bug report, there is close to no hope of > having the issue resolved. My understanding previously was that a bug > tracker should be a more formal mechanism for managing a defect/ > feature request than in a forum. There are no guarantees in a form > that someone from the project will notice your request, but in a bug- > tracker (if it is being managed) you are guaranteed that eventually > someone will see your issue and action it. > > There are currently 1481 open issues in the Issue tracker. This seems > to be a broken system of communication. > > I looked through a couple of pages of the requests, and there are a > lot of issues that I care about (and starred). There are issues there > that are "New" from more than a year ago. How can it be that Google is > taking no notice of this communication channel? > > I understand that there would be a fair effort to managing this > channel. But I think that it is important to maintaining the health of > this project. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
