I have long wanted to build apps on Google App Engine and have learned
a lot about it in preparation for doing so.  However the one problem
is if I have a customer and their app goes down for an hour and they
call me and say "what happened?" and "how can we prevent that in the
future?" my only response will be "I don't know" and "we can't."
These are unacceptable answers.

If you want App Engine to "cross the chasm" and become really for real
then at the very least what you need to do is provide the kind of
depth of sight into your infrastructure that you the Google engineers
have.  Further you need some kind of locality in the cloud: it would
help if there were some way of ensuring reliability by knowing that
(1) I have bought space on some particular cluster of machines (2)
which is now stable and more apps are not being added to it; I should
know (3) who is maintaining that cluster and (4) be able to send them
a trouble ticket and (5) have some idea of what is wrong and how long
it is going to take them to fix it.

This opaque cloud utility of compute stuff is a fantasy: some locality
and transparency will be needed or App Engine will never be really for
real.
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