On 04/11/2019 02:12, Mark Rousell wrote: > The same thing is happening on the mozilla.general mail list at the > moment although with a company called 'TheFork'. It has also happened > in the past on mozilla.general with a wholesale cut flowers supplier > called Avas Flowers. > > What happens is that the genuine email helpdesks of these genuine > companies somehow get subscribed the respective mail list. It isn't > clear how this subscription happens although it looks like prank-like > foul play (or a low level DoS) by third parties to me. > > Back when this first happened on mozilla.general, I attempted to > engage with the Avas Flowers helpdesk staff but they seemed utterly > confused. I am pretty sure that they had not knowingly subscribed to > mozilla.general. In general, the helpdesk staff of these companies > seem confused as to what to do and don't seem to be able to > unsubscribe themselves. And, at least in the case of Avas Flowers on > mozilla.general, when they were finally unsubscribed they seem to be > unwillingly re-subscribed soon after.
For what it's worth, I note that both Informa D&B here on this list and TheFork (on mozilla.general) are using Salesforce-hosted helpdesks. (Avas Flowers on mozilla.general (last year) were not on Salesforce, as I recall. I think they hosted their own CRM/helpdesk software). -- Mark Rousell
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