Bob:
On 2026-11-03 10:26, Bob Lehmann wrote:
I love Gnucash. I've used it for many years. A week ago my computer
crashed and I lost everything. I'm now up and running, went to the
internet and downloaded "Gnucash... but am having trouble getting
started entering accounts and starting to reenter data ... Is there
any help available to me? Please!!!
This is very distressing! I have had a computer failure which caused me
to lose some data, and it sure was painful for me.
Question 1. tell us more about "I lost everything". Do you have backups
from your pre-crash computer? Do you have a way to restore them to your
current computer?
If you can recover your Gnucash book file and user preferences file from
backups, then you should be able to get your replacement copy of GnuCash
to open them, and you will have much lest to reenter.
Question 2. You say you are "having trouble getting started entering
accounts and starting to reenter data". Tell us more about the trouble.
Is the GnuCash application not running? Is it refusing to accept data
which you reenter? Are you having a hard time reconstructing the data
for past transactions?
Question 3. What platform are you using, what version of GnuCash were
you using before the crash, and what version are you using now? The
details of support answers differ depending on whether you are using
Windows or macOS or Linux, and whether you are using Gnucash 5.17 or 4.8
or 3.x etc.
Best regards,
—Jim DeLaHunt
P.S. I took the liberty of changing the Subject: to something a little
more descriptive.
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