Thanks for reporting back, but for posterity, which method worked?
(assigning as payment, or using an intermediary account) Regards, Adrien On 1/2/24 11:31 AM, Alan Johnson via gnucash-user wrote:
Thanks, that worked.
On Sun, 2023-12-31 at 14:36 -0600, Adrien Monteleone wrote:Is this screenshot taken while viewing the AR account? That error message usually means you don't have a split in the transaction that is AR/AP. >> Be sure to commit the transaction first, then try right-clicking to assign the payment. If it still won't work, you might have to employ some intermediary accounts. One option is to create a contra-income (sales) account for something like "Discounts & Allowances", and then issue a Credit Note for that Customer with a line item posted to that account. (the Credit Note itself will post to AR) Then process a payment and select the Credit Note & Invoice to offset. ('pay' the invoice with the Credit Note) Then do a manual transaction between the Discounts & Allowances account and your desired expense account. (moving the amount from contra- sales to expense)
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