Good morning and thank you Davids! To answer David Carlson, I just started using GnuCash and I’m in the process of creating my COA while entering data for the year 2022. I am using GC v4.11 in Windows 11. I have a 256GB SSD from Dell purchased this year. I started by pulling in the personal accounting COA and entering assets, one account at a time, by importing transactions from my banks, matching accounts, and reconciling. I did not encounter any problems until my first import of a CSV for a credit card last Friday. Got some very good advice D.C. and have put it into practice. I have spent hours reading the help files! I was finally able to bring that first CC up to date and have learned loads of keyboard shortcuts along the way.
David Cousens, I am impressed at how quickly the users group responds! I am creating the new accounts while in the import matcher window. I moved the new account window too low and lost the action button. I could not move it back into play. That might be a hint of why I crashed again. Repetitive motions create a rhythm and *I may have been moving too fast*. I learned my lesson the hard way last week by trying to reconcile with a single file David T. In the first crash I lost a year's worth of input. I'm working one month at a time now. I did have several stacked windows opened and had moved to my vendor's page to verify a transaction. Then I toggled back to GC to create the new expense account and everything froze as I quickly moved to create it. I'm glad to know that that is a normal message but I've never had luck reading a wiki. Even the help file is difficult for me because I can never quite find the screenshot that matches what I'm trying to do. It took hours to figure how to enter my retirement splits where one graphic actually showing the split transactions in my asset account would have done. I don't plan to use any level of detail to track investments. I have a one-stop shop for that information and will only input place-holder accounts with corrections for current balances. One last thing. I have never been able to find recent posts to the user group. I was able to find a list of archives but I can never seem to use the right search. How the heck can I check if someone else has had my problem? Happy Sunday! On Jul 24, 2022, at 4:24 AM, David T. via gnucash-user < gnucash-user@gnucash.org> wrote: Phyllis, Although I haven't used the importer in recent years, I know that in the past it has been known to take a LONG time to process. Perhaps it was still working on the import when you went to Task Manager and killed the process. Also, I know that when I've been creating new accounts on the fly, there are often several stacked windows that get opened up, and if you alt-tab to (say) a browser to figure out a ticker symbol, the top-most window will change, hiding the window the actually still has focus. To the user, the program has frozen. The program, meanwhile, is just waiting for you to confirm that last dialog. My workaround has been to move the windows so that they aren't right on top of each other before I go somewhere else. (There is probably a keyboard combination that will allow you to find the hidden window; I'm just not sure what that would be. Someone here will chime in to tell us) As for the message you subsequently get, it is normal for you to have this message when you kill the Gnucash program from Task Manager. This is covered in the wiki, I'm pretty sure, so I won't go into a whole lot of detail. For what it's worth, I'm pretty sure you're not encountering the bug David C. mentions, since you're killing the process from Task Manager. David T. On July 24, 2022 7:04:30 AM GMT+03:00, David Carlson < david.carlson....@gmail.com> wrote: Phyllis, I could not find in your messages what release of GnuCash that you are using or what kind of computer you are running it on. I assume that it is a fairly recent release of GnuCash, but if it happens to be release 4.10, for example, IIRC that release has a bug that could be your problem. I think there has been discussion about that in another recent thread. Further, if you are using an older computer with relatively limited resources that could also be an issue. Often, if that is true you also have problems with your web browser or other programs too. If you can share some of that background information here others here can help with getting to the root of the problem. It appears that you are storing your data on your 'C' drive so presumably you should not be having complications with network issues, However, once a file has experienced an abnormal closing there is a small chance that it has been corrupted, so it would pay to run Check and Repair on all transactions in that file and consider creating a new test file to see if that file also has issues. I hope we can get you through this! On Sat, Jul 23, 2022 at 8:59 PM <davidcousen...@gmail.com> wrote: Phyllis, This message means that the last time you exited, the data file was not closed properly which would have happened when the program or your computer crashed. If you select the Open Anyway option and this will clear the lock file and allow the data file to be opened. GC 4.11 on Linux Mint has no problem creating a new account while the Import Matcher window is open and I don't ever remember having any problem doing it in earlier versions, i.e. the Import Matcher window is not modal- it doesn't have to be shut down to allow you to do other operations. How are you trying to create a new expense account -the easiest is to right click on the parent account in the Accounts tab and then select New Account? This should bring up a New Account dialogue and give it the correct position in your chart of accounts. Behaviour can sometimes subtly different on Windows but the developers usually make sure it as as close to the same on the different operating systems as is possible. One possible cause for a freeze is if the New Account window does not open at the front of the display and remains hidden behind another window. If your OS has a taskbar if you can find the window on that clicking on the icon in the taskbar will usually bring it to the front. I rarely use Windows but I think an icon should appear even for a modal window in the taskbar - knaow even less about Macs. You can find information on the wiki for getting more complete logging debugging information from the following wiki pages: https://wiki.gnucash.org/wiki/Logging https://wiki.gnucash.org/wiki/Windows_Debugging https://wiki.gnucash.org/wiki/Tracefile https://wiki.gnucash.org/wiki/Stack_Trace David Cousens. On Sat, 2022-07-23 at 20:05 -0500, Phyllis Bruce wrote: [image: image.png]Here is all of it. On Sat, Jul 23, 2022 at 8:00 PM Phyllis Bruce <pobruc...@gmail.com> wrote: [image: image.png] Well, it has happened again but this time I snipped the message. The database froze while I was in the process of matching CC transactions. Note the "Play file.gnucash" Not taking chances on my real one anymore. I went to the task manager and ended the task. This is the message that appeared when I tried to reopen the program. I was only a few minutes into the process so it's no big loss. I imported one month of QFX transactions and was matching them to the expense ledger. The category I wanted did not exist. I needed to create a new category. Freeze If it's not the program, what can I be doing wrong? Thanks as always for your support. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. -- David Carlson _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
