Do you by chance have sub-accounts at play, and are you including them in the reconcile? Sub-accounts *shouldn't* matter because 'if done correctly' they shouldn't affect the parent balance, and serve just as a segregation/classification tool. But the caveat is that transactions there might be incorrect and would roll-up to the parent if included in reconciliation.

Regards,
Adrien

On 4/12/22 7:49 AM, Rich Shepard wrote:
Based on everyone's response my assumption that it's something unknowable at
the bank's side seems to be confirmed.

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