I tried adding the minus sign and I still got the Unbalanced-USD thing but that doesn't I was doing it correctly. Entering these split transactions had been the biggest issue I have encountered switching to GNUCash.

On 3/30/21 3:37 PM, Maf. King wrote:
Purchased in error, rather than data-entry error.  ;-)

I will note another possible way to flip the columns - just put a - sign in
before the value, then on tabbing-out of the column it will flip to the other
side (and lose the minus sign!).

Maf.

On Tuesday, 30 March 2021 20:16:17 BST Jack Frillman via gnucash-user wrote:
In the world I worked in before retiring there can be different kinds of
errors and they are often handled differently. That may not apply in
accounting but it's my old habits and instincts kicking in.
So, I don't consider a refund an error but a kind normal transaction.
An error has a completely different meaning to me.

On 3/30/21 2:04 PM, David Carlson wrote:
Is one kind of error different from others?

On Tue, Mar 30, 2021 at 12:08 PM Jack Frillman via gnucash-user

<gnucash-user@gnucash.org <mailto:gnucash-user@gnucash.org>> wrote:
     I never considered that option since the GNUCash documentation
     describes
     it for correcting errors.
On 3/30/21 12:49 PM, Robin Chattopadhyay wrote:
     > There’s another, even easier IMO, option to select the Reverse
Transaction > option. That will duplicate the transaction and flip the amounts at the > same time.
     >
     > Robin
     >
     > On Tue, Mar 30, 2021 at 10:57 AM Cam Ellison <c...@ellisonet.ca
<mailto:c...@ellisonet.ca>> wrote:
     >> On 2021-03-30 8:43 a.m., Jack Frillman via gnucash-user wrote:
     >>> I'm trying to enter a refund split transaction to a credit card
     >>> account and every time I do I get an Imbalance-USD amount.
(see screen >>> shots below)
     >>> Why is this happening?
     >>
     >> Screenshots don't work.
     >>
     >> Easiest way for me to do the reversal is to duplicate the
transaction >> and then cut-and-paste each amount from one side of the register to the >> other. Don't use <Enter>. If you use arrow keys or <Tab> to move between >> fields nothing will change, but the imbalance will show at the bottom - >> with no account assigned.
     >>
     >> HTH
     >>
     >> Cam
     >>
     >>
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