Have a look in the gnucash trace file after you try to start it.
https://wiki.gnucash.org/wiki/Tracefile

Colin

On Tue, 9 Apr 2019 at 10:25, ohei2 via gnucash-user
<gnucash-user@gnucash.org> wrote:
>
> Hi,
>
> I just tried to install v3.5 on my Win7 64bit. It installed and on the the
> first attempt to start it I get
>
> /This application has requested the Runtime to terminate it in an unusual
> way. Please contact the application's support team for more information/
>
> I also tried an uninstall and deleting the leftover directory like suggested
> in a similar thread. Same error message.
>
> I did switch back to 2.6.21 which runs without any problems.
>
> About one year ago I tried to install 3.0 which also would not run back then
> and switched back to the older version.
>
> I am a bit clueless on how to proceed. Sitting it out does not seem to work
> obviously.
>
> Regards, ohei2
>
>
>
>
> --
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