SUCCESS!!! It turns out that I was very carefully ensuring that I was saving the file from Excel in "CSV UTF-8 (Comma delimited)" format as I thought this was the closest match to the Encoding required for the import tool. Changing to the option "CSV (comma delimited)" works. Or, as you suggested, changing to Western (ASCII) also works. Thanks for helping me out - will now have to go away and do some reading on encoding standards!
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