Dave Peticolas <[EMAIL PROTECTED]> writes:
> I don't think it's that important, certainly not enough to outweigh
> the extra convenience of having everything in one place.
Well, for my $0.02 cents, the Debian Bug Tracking System is my
favorite. It has both web and email interfaces, and it allows a
surprising degree of control/flexibility. It knows about bugs that
are open, closed, and forwarded upstream. Bugs can have severity
levels (Grave, Critical, Normal, Wishlist, etc.), and it handles
keeping track of email conversations about each bug as a separate
thread that can be examined on the web or emailed to you on demand.
It's also an industrial strength system maintaining records for tens
of thousands of bugs across thousands of packages.
If nothing else, to me it's a model of a system that got things at
least mostly right, and it's available as a package that you can take
and use for your own purposese. I'd say it might be worth the
SourceForge people checking out, even if only for inspiration.
For anyone interested, you can play with the system and see how it
works at
http://www.debian.org/Bugs
I'd also recommend browsing the developer-interaction/email-control
docs here
http://www.debian.org/Bugs/Developer
http://www.debian.org/Bugs/server-control
FWIW
--
Rob Browning <[EMAIL PROTECTED]> PGP=E80E0D04F521A094 532B97F5D64E3930
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