Hello, I hope this email finds you well. On the 13th of the July, I sent an email to gnome-i18n to add a new language with the title "New team for Abkhazian (ab)".
I followed the guideline here: https://wiki.gnome.org/TranslationProject/StartingATeam , getting no response, I sent a follow-up message few days later, I got the following response: "*Please take into account that people can be on vacation now. Just give them some days to work it out.* *Thanks in advance for your patience.*" I waited few more days, still no answer, then I decided to raise the issue in i18n-gnome chat, I got similar answer that people are on a vacation, unintentionally I almost got myself in a heated argument, but I decided to retract to de-escilate the situation! Here my feedback in the following points: 1. From a newcomers perspective, these are not positive signs that would make me feel welcomed! It's off putting! 2. Giving answers such as "people on vacation", is not satisfactory! Imagine in a situation where I work in an organisation, trying to adopt open source and free software, and my boss is waiting for results then I give her/him such excuse! The first impression she/he would get is: "this is not a serious project that we would want to invest our time and resources in!" 3. I think Public Relations is a vitale part in any project, I understand that people have different characters and attitudes, and that is why there should be a special team that handles this stuff. 4. Being a volunteer doesn't give you the card planche to be rude to people, and you shouldn't give yourself any excuse to be impolite! The attitude should always be to de-escalate 5. Think of open source and free software as if you are *running a business*, and *behave accordingly.* Thank you for Reading this message. Regards, Nart.
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