Hi,
check your ticket template it seems that space characters have been
introduce.
Whit these spaces the template is not interpreted correctly.
Example : must be
##IFticket.storestatus = 5##
instead of
# # IFticket.storestatus = 5 # #
But I do not understand why you have these spaces.
regards
Julien
Le 30/06/2014 15:03, Leonardo Coelho a écrit :
Bon jour,
I'm using the latest version (0.84.6) but when i open a ticket or add
a followup i got an email like this:
# # IFticket.storestatus = 5 # #
# # # # Lang.ticket.url: # # # # ticket.urlapprove
<http://suporte.infomaisinformatica.com.br/index.php?redirect=ticket_8_Ticket$2&noAUTO=1>
**
*# # # # Lang.ticket.autoclosewarning*
*_# # # # Lang.ticket.solvedate_* : # # # # ticket.solvedate *_# # # #
lang.ticket.solution.type_* : # # # # ticket.solution.type *_# # # #
lang.ticket.solution.description_* : # # ticket.solution.description #
# # # # # ENDIFticket.storestatus
# # ELSEticket.storestatus # # # # # # lang.ticket.url: # # # #
ticket.url
<http://suporte.infomaisinformatica.com.br/index.php?redirect=ticket_8&noAUTO=1>
# # # # ENDELSEticket.storestatus
*# # # # Lang.ticket.description*
Instead of a really nice email,
Can anyone help to solve this?
--
"First they ignore you, then they laugh at you, then they fight you,
then you win." - Mahatma Gandhi
Linux User #373408
GPGkey ID 8AEEAAEB -->> http://pgp.mit.edu
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