Thank you! Daniel Gouveia de Souza
On Thu, Aug 30, 2012 at 3:48 PM, MoYo <m...@indepnet.net> wrote: > Hi, > > "Opened on" will be available on ticket templates on 0.84 version . > See ticket : https://forge.indepnet.net/issues/3414 > > Regards > > Julien Dombre > > > Le 30/08/2012 20:09, Daniel Gouveia de Souza a écrit : > > Hi Julien, > > Thank you for your reply. After your tip I checked into the ticket > templates. A combination of predefined and hidden fields features would > give me exactly what I wanted, but the "Opened On" field is not listed > there. > > I did the following test with the "Due Date" field: > 1 - On Predefined Fields I set it to "Now" > 2 - On Hidden Fields I set it to be hidden. > 3 - On Standard Interface I can see the current time but I cannot edit it. > > This is exactly what I would like to do with the "Opened On", so the > Opening Date is always the Original time when the ticket was created and > cannot be changed. > > Any idea if it is possible to add this field to the list? > > Thank very much for you help. > > Regards, > > Daniel Gouveia de Souza > > > On Mon, Aug 27, 2012 at 3:50 AM, MoYo <m...@indepnet.net> wrote: > >> Hi, >> >> Do you take a look to ticket templates ? >> >> Regards >> >> Julien Dombre >> >> >> Le 24/08/2012 19:09, Daniel Gouveia de Souza a écrit : >> >> Hi Guys, >> >> Congratulations for the work on the software. I'm looking for a way of >> restricting the ability of a technician to update some fields on the >> ticket. In this particular case is the "Opened on" field. >> >> We use this field to track the average resolution time for our tickets, >> but we noticed that technician can simply change this field. I tried to >> restrict via the profile, but I couldn't find a way of doing it. I looked >> for plug-ins but I couldn't find it either. >> >> I would like to confirm if this is something that the GLPI doesn't have >> by default and whether or not it would be added on as a new feature on a >> future release. >> >> Regards, >> >> Daniel Gouveia >> >> >> _______________________________________________ >> Glpi-dev mailing listGlpi-dev@gna.orghttps://mail.gna.org/listinfo/glpi-dev >> >> >> >> _______________________________________________ >> Glpi-dev mailing list >> Glpi-dev@gna.org >> https://mail.gna.org/listinfo/glpi-dev >> >> > > > _______________________________________________ > Glpi-dev mailing listGlpi-dev@gna.orghttps://mail.gna.org/listinfo/glpi-dev > > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > >
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