Hello again, Our company is part of a big corporation and we are making the support for several of its entities, which are in different locations. There's only one helpdesk e-mail address for all entities and the users all have e-mail addresses of type "firstname.lastn...@company.com". Therefore: we have no way to know, from the e-mail address alone, to which entity the mail belongs.
This is a big problem when importing e-mails into tickets: We have to let them import into the root entity and have to move them manually to the correct one. The only thing that might make sense is make several rules in the root entity and tell it to move tickets of users located in location X to be moved to the entity X, tickets of users located in location Y to be moved to the entity Y and so on. Unfortunately, there's no such thing: "move to another entity" in the rules. On IRC, I was suggested to create a subfolder for every entity on the mailserver and create a server-based mail-rule to move them to the correct folder and download each folder separately in the correct entity in GLPI. Unfortunately that is not practicable, since the only thing we have is the e-mail address of the user, and so we would need to constantly create new rules for every single user as the join the company or leave it. Before starting coding around, I wanted to hear from you guys if there's another approach to this problem? Thanks for your feedback. A bientot, Erich aka ricky_ds _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
