Hi, Is there any plug-in exits for the mentions subject?
I'm looking for a way to export my closing ticket into the KB, can someone show me the way how? If there're no plug-in exits currently for it, can I ask for features request for it? I'm not good in PHP or any programming, but I'm thinking on the flow like, if the ticket is done and the user clicking at the close ticket button, there will be a yes / no popup that asking the user if s/he want to import the ticket into the KB. If the user select no, then the ticket will be close as current flow, but if user click yes, the user will be transfer into KB editing page with all field already fill by populate the closing ticket likes : 1. the category of ticket will be the category of KB, if not exists in the KB, automatic create the category at the top level (This is much easy if the ticket category and KB category is the same structure, if not, need to think more on this), 2. the title of the ticket will be the title of the KB, 3. the descriptions of the ticket will be the description of the KB, 4. the follow-up of the ticket will be the solution of the KB. Then, the user can add the KB straight away or doing some touch-up first before adding it. So, now the hard part, how hard that will be, to code it in the programmer point of view with current GLPI version ( 0.71 ). Which file are need to be edit if I want to shoot it on my feet because I'm think this is more into the core GLPI and not in the plug-in sections ( integration between ticket and KB ). Thanks In Advance, Regards, _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
