Mandi! Marco Gaiarin
  In chel di` si favelave...

> Many thanks.

...i'm starting considering me a spammer... ;)))

Other little two feature requests:

+ in helpdesk.php, could be added a little checkbox that force all the
 followup traffic on that intervention to be mailed to poster? I've see
that globally on mail followup we can setup glpi to do this, but i
think that it is better to leave to the user, on every sigle request,
the ability to receive email followup.

+ in helpdesk.html (apart that i think it is better to rewrite it in
php...), someone can enter an ``anonymous'' request. Ok, a smart user
will put on top of request text ``i'm Mr Joe Smart, find me on
234/564312'', but, as we know, users are not smart ;).

Can be added two mandatory field (Name and Contact) that simply can be
``merged'' on request body? EG:

        [...]
        Name:    Marco Gaiarin
        Contact: 792
        body:
                My computer emits smoke and sparkle, can i shut down
                it?

simply converted in:

  body:
        From: Marco Gaiarin (792)

        My computer emits smoke and sparkle, can i shut down it?


Many thanks.

-- 
dott. Marco Gaiarin                                 GNUPG Key ID: 240A3D66
  Associazione ``La Nostra Famiglia''                http://www.sv.lnf.it/
  Polo FVG  -  Via della Bontà, 7 - 33078  -  San Vito al Tagliamento (PN)
  gaio(at)sv.lnf.it             tel +39-0434-842711    fax +39-0434-842797

                            Grazie, Polonia!
                        http://thankpoland.info/

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