We're experiencing this, too, *keeping us from becoming a customer.* And seeing https://groups.google.com/forum/#!searchin/gitlabhq/confirmation$20email%7Csort:date showing *about 9 threads of about 14 users reporting this problem,* it is seeming a possible serious bug with GitLab or GitLab.com implementation. *Moreover, almost none of those threads I see responded to by GitLab staff*, suggesting they aren't around to get users help even for critical & hopefully simple issues as this, which is naturally worrisome. I see only one thread where GitLab staff replied seeming to offer real help <https://groups.google.com/d/msg/gitlabhq/HFYnTu4Ay4M/qvVjOeU91PYJ> --but that was only a temporary fix of doing it manually, and was over 2 years ago.
In our case, we used email address ..f...@mi.dre.. where ‘..’ is redacting due to this forum being public but still enough, along with the date & time in this paragraph, so the GitLab.com admin can find our the request in their web logs & figure out what's going on & fix it. We then clicked ‘Sign up’ (sending to https://gitlab.com/users/almost_there) at ‘20160714(Thu)1917’ PST. But got no confirmation email, yes including searching all incoming mail folders. So we used https://www.express222.com/email_test.php to test if this address was currently receiving email: it was no problem. So we did https://gitlab.com/users/confirmation/new 2x, once with the exact email address and then again with it in all lower case. Yet still nothing sent to that email address. Don't know if this applies to us, but one user kindly reports carefully diagnosing 1 GitLab coding bug causing this <https://groups.google.com/d/msg/gitlabhq/ZsLnxBgQJAA/xI2wqYOCBQAJ> --yet still, even after all that work, no reply there from GitLab staff. *We would be & need to be using your services already, so please address & fix *(probably starting by by creating if-not-there and reporting here the issue URL)*, including tell what all possible workarounds if the fix will take long.* On Thursday, June 16, 2016 at 9:39:48 AM UTC-7, jbrannenr...@gmail.com wrote: > > I never received my confirmation email for setting up a new account. It is > not in my spam folder and i also verified that the email i provided was > correct. > -- You received this message because you are subscribed to the Google Groups "GitLab" group. To unsubscribe from this group and stop receiving emails from it, send an email to gitlabhq+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/gitlabhq/030940f3-4d10-4aa6-b4fd-a4fef7aa274f%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
