On 20 Nov 2009, at 17:33, J. Roeleveld wrote:
...
I've owned a couple Dell computers personally and overseen dozens of
them at work and they are generally good value and perform without
issues. Their business division's customer service (at least a few
years ago) was pretty good, they would send someone to our office the
next morning to fix the problem.
These were for a business customer (A big one) and all Dell offered
was
sending replacement drives to the seperate users' homes or their
nearest
offices.
Dell offer different service levels to their business customers.
One site of mine has just the bronze - I assume this is an upgrade
over the basic, because even though they offer silver & gold, the
bronze gets someone on site the next day to fit the replacement parts.
From the EXCELLENT service the one time we've called Dell on this, I
doubt very much that they would say "sorry, it has to be the company's
registered office" and refuse to make the visit to the location at
which the hardware was actually deployed. In fact, they had this
customer's previous office location on file when we called them, the
office the customer had moved out of 2 years before, and they were
happy to accommodate us at the new one.
Of course, this does you no good at all regarding installation /
customisation of the operating system, but surely it is unrealistic to
expect that?
Hard-drives fail, if you don't plan for that then you're asking for it.
Stroller.
