On Tuesday 05 May 2015 09:32:15 Joseph wrote:
> I have my mysql database "Collation" set as: utf8_general_ci
> 
> but when a customer from for example Japan places an order all I see is:
> 
> 竹鼻立原町5&amp
> ;#65293;5
> 
> Do I need to change "Collation" setting to something else or something else?

I'm not sure which character codes are used for Japanese but it's worth noting 
that mysql's utf8 encoding is a partial implementation which only supports 3 
bytes per character.

For full utf8 support you'll need to use the utf8mb4 encoding.

https://dev.mysql.com/doc/refman/5.7/en/charset-unicode-utf8mb4.html
https://mathiasbynens.be/notes/mysql-utf8mb4

Note that this is not relevant to your problem which is covered by 
Fernando Rodriguez' reply.

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