>> > There are a few things I still want to experiment with, including >> > something I think will allow me to automatically create certain items >> > from emails. For instance, an email to " supp...@example.com " would be >> > either merged into an existing support-call or a new call created >> > depending on some filter. >> > >> > But that is something I'll play with over the next few months :) >> > >> > -- >> > Joost >> >> Are you planning to tweak the software with its existing tools in >> order to make this happen, or code the new functionality? Either way, >> please let us know how it goes. That sort of automatic functionality >> would be great. Can that sort of thing be done manually as of now? >> >> - Grant > > If you have it installed, go to: > "Tracking System" > Then open the menu (arrow pointing right, located on the left) > Select "Site Configuration" > Then tabsheet "Mail Handling" > > The following is what it says in the online help: > === > [Mail handling] tab: Here you can enable the option to check a mailbox for > incoming mails and handle those as ticket(replies). > > <All options snipped> > === > > I can specify IMAP and POP3 as mailserver to check. > > There are also options, from what I quickly read, where it's possible to have > the tracker queue (which is like bugzilla) visible on an external website. > > As I don't need that functionality, neither the email handling, I haven't > looked into that myself yet. > But the email handling is something that could be usefull for me in the > future. > > -- > Joost
Wow, it sounds like the functionality is all ready to go. Thanks Joost. - Grant
