Hello,

Thanks to everyone for putting up with my rant. To finish off this
story, I have been in contact with David Greenwood and neither of us
knows why my previous communications didn't go through, but we are now
talking. I am very confident that this issue shal be resolved soon.

Sorry to take up list time.

Thanks.
Dave.


On 9/5/13, shaun everiss <[email protected]> wrote:
> true tom, however sometimes I don't get the automated responce but
> yeah thats tue.
> maybe other devs t should handle that a lot used to have a 24
> '48 hour turn around.
> thats fine but if you get really bussy a week is probabaly  better.
> if you have 1 or 2 days at the end where you just send out all your
> keys rather than sending as they come it makes sence.
> At 04:32 AM 9/6/2013, you wrote:
>>Hi,
>>
>>Not only that, but the GMA policy on key replacements is four standard
>>business days excluding weekends and holidays. Although, I've gotten
>>key replacements on the weekend as well and generally have found David
>>Greenwood pretty responsive in answering his mail.
>>
>>I might add when you send a key replacement request you should receive
>>an automated email stating your message was received by GMA sales, and
>>you can expect your replacement key in one to four business days.
>>That's more than fair considering the hardware locking system he is
>>using now requires a human to generate new keys.
>>
>>Cheers!
>>
>>
>>
>>On 9/5/13, dark <[email protected]> wrote:
>> > With the gma titles, if you run the game you will be given a form
>> to fill in
>> >
>> > to request key replacements. I don't know how automated this
>> process is, but
>> >
>> > certainly on the two or three occasions I've been through that form
>> > myself
>> > I've always had a response extremely quickly, within at least a couple
>> > of
>> > days.
>> >
>> > If you did go through the form and send all the info, I imagine it might
>> > be
>> >
>> > simply that David greenwood is on holiday, how long as it been sinse
>> > you
>> > E-mailed them?
>> >
>> > Beware the grue!
>> >
>> > Dark.
>>
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