On Tue, Nov 29, 2005 at 10:28:23AM +0000, Nick Barnes wrote: > At 2005-11-29 10:19:17+0000, "Greg 'groggy' Lehey" writes: > > On Thursday, 24 November 2005 at 11:17:41 -0500, > > [EMAIL PROTECTED] wrote: > > > > > > On the [Dell] warrenty... I'm hard on equipment and I depend on my > > > equipment. I've been impressed that if I put my foot down and "say" > > > that I believe something needs replacing, then without much fuss, > > > they do it. The next day onsite service is cool. > > > > You obviously have better experience than I do. My Inspiron 6000 was > > apparently used: it arrived without the usual plastic coating on the > > lid, with scratches which couldn't have come from transport instead. > > Also the ejector for the PC Card fell apart shortly after I got it. > > It took them over 3 weeks to get a replacement lid to me, by which > > time I had left for Europe. By the time I get home I will have had > > the machine for 6 weeks, too long to return it, and only then will I > > be able to fight the Dell service department about the ejector. Only > > some time after then will they be able to replace the lid. > > Yeah. > > The "next day on-site service" for my wife's Dell took *two weeks* to > arrive (and replace the motherboard, which we had diagnosed as the > source of the fault after about 10 minutes). Never again. iBook on > order.
We have lots of Dell Laptops on-site as we get a university discount.
I have seen both sides of Dell's support; sometimes we were serviced
*very* quickly, sometimes it took ages just to order a single memory
stick. And for the 3 or 4 iBooks that we have around here, support has
been different as well. As usual with support, YMMV.
As far as the laptops themselves go, I think they're pretty good. Lots
of features for a low price, and besides the occasional DOA they are
only starting to break down after about 3-4 years of hard service. Do
note that we buy the 'stable' Latitude series that doesn't change
every other month.
Just my EUR 0.02, do with this information as you wish,
--Stijn
--
There are of course many problems connected with life, of which some of
the most popular are 'Why are people born?', 'Why do they die?', and
`Why do they spend so much of the intervening time wearing digital
watches?'
-- Douglas Adams, "The Hitchhikers Guide To The Galaxy"
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