Hi,

On Mon, Sep 19, 2011 at 5:28 AM, Adrian Chadd <adr...@freebsd.org> wrote:
> Arnaud (and others),
>
> Liaising with vendors is not an easy task. The reason why Intel (and
> other vendors) don't supply detailed history and reasoning for their
> development efforts is that their engineers are likely tasked with
> "making it work" versus "writing lots of stuff down for public
> release." In some instances, the vendor support of FreeBSD (and "free"
> open source in general) is done as a side-project by some of the
> engineers inside the company.
>
> So in this case, you may find that Jack and the other engineers at
> Intel just don't have the time or resources to dedicate the kinds of
> feedback and support you seem to be after. He and others likely have a
> huge set of tasks to do at work and none of them officially include
> "support FreeBSD/Linux developers by providing detailed feedback and
> assistance." So whenever Jack pops up to help out, he's likely doing
> it in his spare time. :-)
>
Yes, and he seems to really like to waste his spare time by repeating
me for two months to increase `kern.ipc.nmbclusters' to fix issue I
was seeing, when the code was clearly buggy, even when I sent him
patchs fixing issues.

That's sure a very efficient way of managing time.

 - Arnaud

> Developers can and will disable or remove functionality which is
> problematic because they don't have the time or resources to support
> it. Users may wish to turn on unsupported features and then will
> complain loudly when they don't work; even giving up and moving to
> another piece of equipment because of perceived issues. I agree that
> it would be nice if the developers included _all_ features,
> unsupported or not, so that developers can choose to work on them if
> they wish. It however is a trade-off between trying to provide
> developers with more useful things to tinker with and not increasing
> support load from users (and other developers) who seek to use
> incomplete features.
>
> I hope this helps.
>
>
> Adrian
>
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