Philippe, Welcome to the family and wishing you the best!.
Thanks. Regards, Jyothis. http://www.Jyothis.net http://ml.wikipedia.org/wiki/User:Jyothis I am the first customer of http://www.netdotnet.com woods are lovely dark and deep, but i have promises to keep and miles to go before i sleep and lines to go before I press sleep completion date = (start date + ((estimated effort x 3.1415926) / resources) + ((total coffee breaks x 0.25) / 24)) + Effort in meetings On Wed, Apr 14, 2010 at 1:32 PM, Philippe Beaudette < pbeaude...@wikimedia.org> wrote: > Thanks Sue, and everyone else who wrote me on or offlist to express > their congratulations or give me ideas. I very much appreciate them! > > This is an exciting opportunity. I'm a true-believer - I really do > think that Wikimedia and the contributors to all the projects have > changed the way that the world deals with information. In this new > role, I'm looking forward to the chance to learn more about how people > use the projects, beyond the obvious, and streamline the ways that we > deliver a consistently high level of service to our readers. In the 9 > months that I've been with the Foundation so far, I've been > consistently impressed with the dedication and creativity of > contributors to the projects, and of my coworkers. > > I'm so excited! > > Thanks for your good wishes, and please don't hesitate to send me > thoughts and ideas. As Sue indicated below, I will continue my work > on the strategy project until July, so that will take the lions share > of my attention, but I'm happy to listen to thoughts and ideas before > then. > > pb > > > ____________________ > Philippe Beaudette > Head of Reader Relations > Wikimedia Foundation > > phili...@wikimedia.org > > Imagine a world in which every human being can freely share in > the sum of all knowledge. Help us make it a reality! > > http://wikimediafoundation.org/wiki/Donate > > > > On Apr 13, 2010, at 11:11 PM, Sue Gardner wrote: > > > As I'm sending this, I'm wondering: have we actually started an > > announce-only list? If so, and if someone reminds me, I will post this > > there too :-) > > > > > > Hi folks, > > > > I'm delighted to tell you that Philippe Beaudette will be staying with > > the Wikimedia Foundation following the completion of the strategy > > project this summer. This makes me really happy: Philippe has been > > doing terrific work, and I'm delighted he's agreed to stay on with us. > > > > In his new role, Philippe will become the Wikimedia Foundation's > > first-ever Head of Reader Relations. As such, he will act as an > > advocate for readers inside the projects and within the staff. His > > first focus will be to work with Wikimedia volunteers to establish and > > maintain systems enabling them to provide good service to readers who > > have inquiries, complaints and comments. A lot of this will involve > > taking existing FAQ material, cleaning it up, and making it publicly > > available to readers. That'll involve some writing and synthesizing > > work, and also coordinating with volunteers to have material > > translated and localized. > > > > Philippe's background makes him ideal for this role. > > > > He has been a long-time member of the Wikimedia volunteer community, > > both as an administrator on several sites, and as a volunteer for > > OTRS, where he successfully resolved some particularly difficult > > complaints regarding biographies of living people. He's very familiar > > with Wikimedia project policies and practices. > > > > Outside Wikimedia, Philippe has significant customer service > > experience, including running a large customer contact centre for > > Convergys Corporation, a global firm specializing in relationship > > management. He also helped many organizations, including two of the > > world's largest insurance providers, develop customer service > > environments, while working for Siebel. He also has a background in > > American electoral politics, including working as Deputy Campaign > > Manager, Operations Manager and Technology Director on a number of > > state and federal campaigns, as well as for the non-profit Progressive > > Alliance Foundation. > > > > He has worked in the United States, Italy, and the United Kingdom. > > > > All of this, in my view, makes Philippe ideal to handle reader > > relations for us: he's got lots of experience managing complex > > stakeholder relationships with tact and sensitivity, and creating > > systems that scale. > > > > Both Philippe and I expect his role will evolve once the Chief Global > > Program Officer (CGPO) arrives. I thank Philippe for his flexibility > > and trust in taking this on and relocating to San Francisco, despite > > that lack of certainty :-) > > > > Philippe will report to me until the CGPO arrives, whereupon he'll > > report to that person. He's in the midst of beginning his move to San > > Francisco now (with a side trip to Berlin for the chapters meeting). > > > > You might wonder why this job wasn't posted and boarded. Generally, I > > do aim to post and board all jobs; I think it helps the Wikimedia > > Foundation to surface the best-possible candidates, to be fair in our > > hiring, and to be seen to be fair. In this instance though, I decided > > it was better not to. Philippe has done a great job over the past nine > > months, we are undoubtedly going to need the kinds of skills and > > experiences he brings to us, and I didn't want him to start > > job-hunting as his work on the strategy project came to a close. > > Given that, and given that the job may evolve when the CGPO arrives, > > posting and boarding -in this particular context- seemed > > inappropriate. > > > > Philippe has been a great addition to our team in the time he's been > > with us, and I look forward to his continued contributions. Please > > join me in welcoming and congratulating him. > > > > Thanks, > > Sue > > > > > > -- > > Sue Gardner > > Executive Director > > Wikimedia Foundation > > > > 415 839 6885 office > > 415 816 9967 cell > > > > Imagine a world in which every single human being can freely share in > > the sum of all knowledge. Help us make it a reality! > > > > http://wikimediafoundation.org/wiki/Donate > > > > _______________________________________________ > > foundation-l mailing list > > foundation-l@lists.wikimedia.org > > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l > > _______________________________________________ > foundation-l mailing list > foundation-l@lists.wikimedia.org > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l > _______________________________________________ foundation-l mailing list foundation-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/foundation-l
