Again, your experience is opposite to mine. The Umax website indicated that I would have to upgrade the firmware on my scanner to use it with WinXP. I had a several-email correspondence with Umax on this, getting pricing info, etc. They knew I was buying a used scanner, which does them no direct good. They gave me directions on how to find the firmware version so that I could get that info from the seller. When he informed me that the firmware was old, the Umax guy found out that they were out of stock. He offered to rob one of their scanners to get me the firmware prom. As it turned out, my unit worked fine with the old firmware. My Umax contact said that there was no other benefit to the new firmware, and to use the scanner as is.
Lloyd -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of HPA Sent: Friday, May 24, 2002 8:23 PM To: [EMAIL PROTECTED] Subject: [filmscanners] Umax experience I have had a very poor experience with Umax, because the factory will not do email support and requires you to phone them. Even if your unit is under warranty you have to pay for the phone call, so my phone bill shows a charge of $15.75 for waiting over half an hour on hold, and that is PER CALL. If they send you the wrong part they want you to pay them $10 just to listen to your problem on the phone (you have to have your credit card in hand). The dealer who sold me the scanner spent five months trying to order a simple transparency cable for the scanner and could not get it from the factory, even though it is on their website as a standard part. So I had to do it. By the time I added up postage, phone bill, etc., this cable cost almost $100! I will never buy Umax again Tom Robinson ------------------------------------------------------------------------ ---------------- Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body ---------------------------------------------------------------------------------------- Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body
