You never know. The first drive I ever bought was a Maxtor and it died in two months. IBM has a good rep and one of theirs died on me six months ago. Like I said you never know. And if we keep this going some guy's gonna relate a sad story about Seagate, too. Good to see a company at least trying to do it right on the support end, though. I recently had a similar happy experience with the tech support at Adaptec. Within a week I read somewhere (on this list, I believe) another person's disappointment in the way Adaptec supported their product. Like I said . . . .
Tris >Although this isn't a scanner company, I had to relay this bit of info, >since we all use hard drives. > >I had occasion to call Maxtor's toll-free tech support regarding some >unexplained crashes which I thought might be due to my hard drive >overheating. Apparently, 7200 rpm drives just run very hot... > >They responded within a minute of my being placed in queue and when they >answered they asked my phone number, apparently punched it into the >computer database, and immediately said "Hello, Art, our records show >the last time you contacted us was in October, and you spoke to Greg... >I'm Matt, how can I help you today?" > >The guy was right on top of things, answered my questions, gave me a few >suggestions, and thanked me for my call. Great service. > >Not common these days, so a real pleasure. Made me feel like I made a >good decision to buy the Maxtor drive. > >Art ---------------------------------------------------------------------------------------- Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body
