David,
I got the following response from my binuscan contact. Let me know if this
resolves the problem.
Regards
David
Hi David,
The error message you described occurs in the following conditions:
1) you have an advanced version and you're trying to do separations,
2) your scanner is not supported in the version you use
3) Images are opened and saved in Photoshop (or other image editing
software) prior to being processed.
4) Incompatible versions of PhotoPerfect and PolaColor Insight.
I believe your problem may be due to either item 2 or item 4. Please verify
that you are using PhotoPerfect version 4.3 or newer. PhotoPerfect version
less than 4.3 will NOT work with the SprintScan 4000. If you are using
version 4.3, I would recommend upgrading to version 4.4 as significant
integration progress has been making the solution much more robust.
If you were shipped a version less than 4.3 with your SS4000, than I have to
apologize for the inconvenience. This may be due to inventory issues with
Polaroid and they are the ones who should upgrade your version.
As for item 4, Polaroid has authorized us to burn PolaColor Insight on our
PhotoPerfect CDs. Each version of PhotoPerfect is shipped with the "ideal"
version of PolaColor Insight to go along with it. As such, I recommend that
you look at your PhotoPerfect CD and check which version of PCI is on it
then make sure you install THAT version of PCI, even if it's older than the
version you are currently using. If you don't have PCI on your PhotoPerfect
CD, that means your CD is older than version 4.3.
Please feel free to contact me if there is any further help I can provide.
Best regards,
-----Original Message-----
From: David Kotila [mailto:[EMAIL PROTECTED]]
Sent: Thursday, January 11, 2001 12:09 PM
To: [EMAIL PROTECTED]
Subject: Re: filmscanners: SS4000 with Binuscan PhotoPerfect Advanced
Problem
David,
I am using a Mac, system 8.6, Insight 4.5, with 288MB RAM.
Thx,
Dave
"Hemingway, David J" wrote:
> You did not mention Mac or PC. If PC be sure you are using Insight 4.5.1
> from our web site.
> David
>
> -----Original Message-----
> From: David Kotila [mailto:[EMAIL PROTECTED]]
> Sent: Wednesday, January 10, 2001 8:05 PM
> To: [EMAIL PROTECTED]
> Subject: filmscanners: SS4000 with Binuscan PhotoPerfect Advanced
> Problem
>
> Hello,
>
> I have Binuscan PhotoPerfect Advanced that I use with a SS4000 scanner,
> the problem is I keep getting this error that the "scanner is not
> supported or Doggle is not attached", well since it is the "Advanced"
> version it doesn't require a doggle and the SS4000 is chosen in the
> preferences. I have had the PhotoPerfect Advanced and SS4000 working
> fine before but all of a sudden it's giving me this error.
>
> Any thoughts?
>
> Thanks,
> Dave
