If I may go OFF TOPIC and rant a little: Our tech support group here went out on a limb, and lobbied hard to standardize on the HP 4xxx series printers to reduce maintenance and inventory costs. We had EXCELLENT service from HPIII's (some still in service!), HP4's, 4000n's, 4050n's. On this basis, we convinced management to make a large (for us) purchase of HP4100's this last year, and we are regretting this sorely. Of the 12 or so units purchased in the last year, EVERY SINGLE ONE has required service; under warrenty if lucky, but most not. About 60% are suffering with fuzer problems, and to add insult to injury, HP recently jacked up the price on the "upgraded" fuzer assembly....the one that should have been installed in the first place.
I have contacted HP one more than one occasion, and have been (politely I'll admit, considering the language I used) informed that it is an "end user" problem. If we want the printers to work, then we have to pay for the fuzer. I posted this for all those out there who get stuck fixing things that shouldn't be broken in the first place. Ken Hawkins /rant off > My experience with HP has also been quite bad lately. In the past I have > bought some items for personal use and been happy (specially about a > HP48GX calculator ;-) but now I think I'm **NOT** going to buy a thing > from them, not anymore: > - I bougth a HP815C printer... no drivers for linux for half a year, no > support, the model does not come in cartridges so you have to memorize > the cartridge number, ... all just because they decided to launch this > model only in Europe... > - Later on I bought a HP525 pda. Again *NO* web support!!! I think a pda > is no cheap enough to say you are going to provide marginal support. > They have cut that model production (and support) but they don't release > how to make linux work on it (I know they were planning to launch a > linux version but they stopped the project)... Every little stupid thing > or software is quite expensive and it hangs (has WidowsCE) very often > (much more than normal Windows). > > In my opinion, best way to make companies people oriented is to force > them to. > > Opposite to this is e.g. Mandrake, were even being their product free, > many people end up involved and pay to just support it... > > El jue, 28-11-2002 a las 03:43, Ken Hawkins escribi�: > > On Wednesday 27 November 2002 09:51 am, Marek wrote: > > Worse yet... > > To access some of the support forums and/or services at Hewlitt-Packard, > > you MUST have IE 5.x......no Opera, No Netscape. Their help desk solution > > when I complained? Install IE. > > > > Considering that HP is now building GARBAGE HARDWARE, this is hardly the > > proper attitude if you wish to retain customers. > > > > Ken Hawkins > > DONT BUY HP4100 Printers! They are garbage, and HP refuses to recall!! > > > > > Hi > > > > > > Seems more and more web pages are not working with Linux these days. I > > > experience on some sites that when i click a link or the actual page i > > > just get the HTML code on the page and nothing else. I thought this > > > might be one of the plugins so i removed plugger and the rest but get > > > the same effect. Is it just my settings or do others have this as well > > > / This is an example of one of them when i click one of the links. > > > http://www.wits.ac.za/izangoma > > > > ---- > > > > > > Want to buy your Pack or Services from MandrakeSoft? > > Go to http://www.mandrakestore.com
Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com
