Hi,

Hope your are doing good.


Please share me profiles  to md.kh...@3sbc.com <chandra....@3sbc.com>


*ServiceNow Field Service Management*

*Raleigh, NC*

*6+ Months*



*Job Description :*



•                Provide production support for the *ServiceNow Field
Service Management* application through troubleshooting, problem analysis,
problem management and resolution to correct issues

•                Monitor, maintain and improve the health and stability of
the ServiceNow FSM application

•                Troubleshooting application, system and performance
issues, and working with SAAS support ServiceNow as needed, to resolve
Incidents and Service Requests within SLAs

•                Working with integrating legacy systems (including 3rd
party supported) to resolve any integration issues

•                Monitoring scheduled jobs/dependencies and job failure
alerts to ensure timely error handling

•                Supporting custom and standard reports being used within
ServiceNow

•                Applying code and/or data fixes as needed to resolve
Incidents

•                Supporting and maintaining the ServiceNow mobile
functionality

•                Working with Enterprise Mobility Management team to test
and deploy any upgrades/patches for mobile functionality via apk files

•                End to end Triage support including coordinating with
integrating applications and ensuring successful and timely issue resolution

•                Maintaining and monitoring Java applications on MID servers

•                Providing ServiceNow System Admin support

•                Access provisioning for users

•                Supporting and deploying upgrades to the ServiceNow
platform/instance

•                Developing and deploying minor enhancements requests from
customers

•                Creating and maintaining Splunk dashboards and queries to
assist in identifying and diagnosing application problems

•                Ensuring application uptime by monitoring production
application

•                Ensuring Legal/Regulatory compliance processes are adhered
to and provide support for any audit requirements.



·         *Position Requirements :*



•                Strong knowledge and experience in *ServiceNow
implementation*

•                Experienced or Certified ServiceNow System Administrator

·            Knowledge of ServiceNow Customer Service Management
implementation and Field       Service Management implementation is a plus

•                Knowledge of Splunk is a plus

•                Participation in an on-call rotation model to provide 24x7
coverage

•                Excellent communication, organization and interpersonal
skills

•                Strong problem solving and analytical skills

•                Ability to prioritize and execute tasks

•                Ability to work independently to complete tasks

•                Strong knowledge of software development methodologies

•                Experience with ITIL Processes and Tools a plus

•                Bachelor’s degree in Computer Science or related field is
preferred.



Regards,

*Md.Khazababu*

Recruiter

3*S* Business Corporation Inc(*3SBC*)

P: 281-823-9222 Ext 518 | F: 281-823-9225

Email: md.kh...@3sbc.com| <meena.bhu...@3sbc.com%7C> www.3sbc.com

Hangouts – khaza3...@gmail.com <meena.bhusara3...@gmail.com%7C%20Skype>



*3S Business Corporation Inc.  11271 Richmond Ave,  Suite # H107, # H108
Houston, Texas. 77082*

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