*bi...@tekishub.com* <bi...@tekishub.com> *The best way to contact me is by email:*
*Looking for IT Service Desk Administrator at Irvine, CA (Remote till COVID crisis)* Hello Hope you are doing well, Our client is really very eager to fill this position ASAP!!!! If you're interested, please call me at your earliest convenience. If not available to take up this position, I will be grateful if you could forward this email to your friends who may be interested. *Job Title: IT Service Desk Administrator* *Location: Irvine, CA (Remote till COVID crisis)* *Duration: 6 months+ contract * *Visa: ALL (NO OPT, CPT & Transfers)* *Required skills:* • At least 3-5 years of relevant (IT Service/Help Desk) work experience required. • High School education required – Bachelor’s degree and IT Certifications preferred. • Strong written and verbal communication skills are a must. • Provide professional and empathetic technical support to our end users while managing service request queue. • Help keep our end users productive by documenting, monitoring, and resolving issues quickly. • Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems. • Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives. • Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira). • Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs. • Tech Savvy – Ability and passion for learning new technology and tools. • Passion for Customer Support – A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner. • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact. • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. • A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy-to-understand way. • Self-Starter – The ability to actively look for effective tasks such as Knowledgebase updates to complete in times of low tickets. • Ability to articulate technical solutions to non-technical users in simple and easy to understand terms. *Responsibilities:* • Respond to and resolve Level 1 and Level 2 IT support tickets for all employees (onsite and remote) – Technology and Applications. • Take remote control of the end user device and troubleshoot IT/Desktop issues. • Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users. • Initial troubleshooting of the network issues – Port testing, Bandwidth monitoring, Shared drive issues, etc. • Incident and Service request Management – Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI) • Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software. • Provide the first line of defense for end-user computing support within IT. • Help develop IT tools and processes to promote efficient and effective end user support practices. • Documentation of IT knowledge base for internal IT use, or broader employee reference as appropriate. • Set up new user accounts and workstations. • Teach new employees basics around relevant IT systems. • Support office technology – such as printers, video conference units, and digital whiteboards. • Collaborate with remote IT team members to build and maintain positive, productive team relationships. • Develop positive relationships with the business and other functions involved in downstream technical processes. • Look to improve all aspects of the It Service Desk functions continually. *Please respond me with the following details:* Full Name: Number: Email ID: Current Location: Skype Name: LinkedIn id: Visa status: Visa copy & DL copy: Updated resume: SSN (Last 4-digits): DOB: Education details: Bachelors, University and Year of Passing: Masters, University and Year of Passing: Employer Details: Thanks & Regards Mohammed Bilal Shah? Sr Technical Recruiter [image: cid:image001.jpg@01D5E048.145AF4B0] TekisHub Consulting Services 1000 N West Street, Suite 1200, Wilmington, DE, 19801 **:* bi...@tekishub.com *(: *302 613 2500 Ext 245 Direct: 302 900 8987 *Hangouts: *bilal.recruite...@gmail.com *LinkedIn*: https://www.linkedin.com/in/mohammed-zulqurnain-qamar-bilal-561bba117 *Website:* www.Tekishub.com <http://www.tekishub.com/> [image: E-Verify - Employment Eligibility Verification banner with E-Verify logo.] <https://e-verify.uscis.gov/esp/cpshome.aspx> An E- Verified Company -- Are you =EXP(E:RT) or =NOT(EXP(E:RT)) in Excel? And do you wanna be? It’s =TIME(2,DO:IT,N:OW) ! Join official Facebook page of this forum @ https://www.facebook.com/discussexcel FORUM RULES 1) Use concise, accurate thread titles. Poor thread titles, like Please Help, Urgent, Need Help, Formula Problem, Code Problem, and Need Advice will not get quick attention or may not be answered. 2) Don't post a question in the thread of another member. 3) Don't post questions regarding breaking or bypassing any security measure. 4) Acknowledge the responses you receive, good or bad. 5) Jobs posting is not allowed. 6) Sharing copyrighted material and their links is not allowed. NOTE : Don't ever post confidential data in a workbook. Forum owners and members are not responsible for any loss. --- You received this message because you are subscribed to the Google Groups "MS EXCEL AND VBA MACROS" group. To unsubscribe from this group and stop receiving emails from it, send an email to excel-macros+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/excel-macros/CAOyCV4H%3D0w1Vd8N3yDodPCq-Lvm63VC3ny%3D8hN-nLZZz49UOZg%40mail.gmail.com.
