Please Share Profile - dhira...@idctechnologies.com
<rox.realdhi...@gmail.com>

*Role: Storage Engineer*

*Location: DEERFIELD, IL*

*Duration: 6-12+ Months*

*Mode of Interview: Telephonic/Skype*



*Must Have:*

• Analyzes and resolves incidents/requests regarding use of application
software or hardware

• Logs and tracks incidents/requests from identification through resolution
in incident management software• Communicates with other service resources
involved in resolution to ensure incidents are resolved, requests are
fulfilled, and the customer communication is complete

• Engages other service desk resources or appropriate service resources to
resolve incidents that are beyond the scope of their ability or
responsibility

• Documents resolutions and internal procedures & updates self-help and
staff knowledge bases

• Knowledge Base Creation, Scripting and Automation, with Retail and Rx
application knowledge

• Maintain high level of Customer Satisfaction Index

Regards,

*Dhiraj Kumar*

*Direct: *408-819-2770

*Mailto: *dhira...@idctechnologies.com

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