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["MTD- Incident /Request for Service Performance"]
["Total Pending Tickets In System "]
["Agent Wise Open Tickets"]
["MTD- Service Desk Performance "]

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["index"]
[null,"MTD- Incident /Request for Service Performance"]
[]
[null,"Ticket Summary- MTD  01-Aug to 03rd Aug-14",null,null,null,null,null,null,null,"Performance status on 03rd Aug 14"]
[null,"Ticket Type"," Tickets Received","Tickets  Closed ","Open","Pending","Yeild %",null,null,"Ticket Type"," Tickets Received","Tickets  Closed ","Open","Pending","Yeild %"]
[null,"Incident",23,19,1,3,82.608695652173907,null,null,"Incident",0,0,0,0,{"$error":"#DIV/0!"}]
[null,"Request for Service",16,9,2,5,56.25,null,null,"Request for Service",0,0,0,0,"-"]
[null,"Other Tickets (Junk, Request for Change, Problem)",1,0,0,1,0,null,null,"Other Tickets (Junk, Request for Change, Problem)",0,0,0,0,"-"]
[null,"Total Open &Pending Count",null,null,12,null,null,null,null,"Open Tikcet for the Day",null,null,0]
[]
[]
[null,"Total Pending Tickets In System "]
[]
[null,"Total- Open & Hold Ticket Status",null,null,null,null,null,null,null,"Total- Open & Hold Ticket Status"]
[null,"Work in Progress","Customer Update","Vendor","Assigned","Duplicate ","On hold",null,null,"Work in Progress","Customer Update","Vendor","Assigned",null,"Others"]
[null,0,5,0,3,0,4,null,null,0,0,0,0]
[]
[]
[null,"Agent Wise Open Tickets",null,null,null,null,null,null,null,"Agent Wise Open Tickets for the Day"]
[]
[null,"Engineer Name","Open","Pending","Total",null,null,null,null,"Engineer Name","Open Tickets","Pending","Total"]
[null,"ANANDA",0,1,1]
[null,"DHINGRANE",0,1,1]
[null,"MOHANTYS",3,4,7]
[null,"PANDEYS",0,3,3,null,null,null,null,"Grand Total"]
[null,"Grand Total",3,9,12]
[]
[]
[null,"MTD- Service Desk Performance "]
[]
[null,"First Level- Resolution By Service Desk",null,null,null,null,null,null,null,"First Level- Resolution By Service Desk"]
[null," Tickets Received","Tickets  Resolved","Resolution %",null,null,null,null,null," Tickets Received","Tickets  Resolved","Resolution %"]
[null,40,0,0,null,null,null,null,null,0,0,0]
[]
[null,"Mode of Ticket - Generation",null,null,null,null,null,null,null,"Mode of Ticket - Generation"]
[null," Tickets Received","Phone","In Bound",null,null,null,null,null," Tickets Received","Tickets  Resolved","Resolution %"]
[null,null,25,15,null,null,null,null,null,0,0,0]
[]
[null,"Voice -MTD Report 01-Aug to 03rd Aug 14",null,null,null,null,null,null,null,"Voice  Report on 3rd Aug 13"]
[null,"Total Calls Received","Responded","Abandoned ","Achieved %",null,null,null,null,"Total Calls Received","Responded","Abandoned ","Achieved %"]
[null,198,191,7,96.464646464646464,null,null,null,null,0,0,0]