Hi, Hope you are doing Great....!!!!
This is *sindhu* from *AMENSYS INC*.We are immediately looking for *BIS Help Desk Analyst *at *Harrisburg, PA * with one Of Our Direct clients. If You Are interested Or know someone who is looking for projects, please reply me the details ASAP to *sin...@amensys.com<http://us.mc845.mail.yahoo.com/mc/compose?to=sin...@amensys.com> * along With Expected rates and contact details. You can reach me at *972-801-9970 Ext 206 *to discuss this opportunity. *Role*: BIS Help Desk Analyst** *Location*: Harrisburg, PA *Duration*; 6+ Months *Interview Type*: F2F required *Job Description:* Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC’s, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software. Create end user documentation. Refer Tier 2 calls to technical staff via Remedy or service providers Resume or restore mainframe, LAN and user IDs and passwords through RACF or Active Directory Restart or reset local and remote hardware devices using Education: 2 year college degree or equivalent technical study Role Description: All roles specified in HDS 1 - Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). Able to diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Take active role in suggesting peripheral equipment. Detect and correct equipment errors. Prioritize and schedule own workload. Needs technical assistance on complex problems Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken. Plus the following: Knowledge of system relationships and telecommunications. Application of technical skill to a variety of equipment types. Diagnoses and repairs industry systems products. Perform routine service and repairs on industry system products without assistance. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely manner. Identify and track issues, risks and action items. Skill Required / Desired Amount of Experience Field Experience Required 3 Years Provide service and preventive maintenance. Required 3 Years diagnose/coordinate repair of prod by dispatching & tracking srvce provider Required 3 Years Identify and track issues, risks, and action items Required 3 Years Experience w/Remedy or equivalent problem tracking Required 1 Years experience using an Automated Call Distribution System (ACD) Required 1 Years Create end user documentation. Required 1 Years Help Desk experience in an Enterprise level environment Required -- Thanks, Sindhu Amensys Inc 972-801-9970 Ext 206 sin...@amensys.com -- Are you =EXP(E:RT) or =NOT(EXP(E:RT)) in Excel? And do you wanna be? It’s =TIME(2,DO:IT,N:OW) ! Join official Facebook page of this forum @ https://www.facebook.com/discussexcel FORUM RULES 1) Use concise, accurate thread titles. Poor thread titles, like Please Help, Urgent, Need Help, Formula Problem, Code Problem, and Need Advice will not get quick attention or may not be answered. 2) Don't post a question in the thread of another member. 3) Don't post questions regarding breaking or bypassing any security measure. 4) Acknowledge the responses you receive, good or bad. 5) Jobs posting is not allowed. 6) Sharing copyrighted material and their links is not allowed. NOTE : Don't ever post confidential data in a workbook. Forum owners and members are not responsible for any loss. --- You received this message because you are subscribed to the Google Groups "MS EXCEL AND VBA MACROS" group. To unsubscribe from this group and stop receiving emails from it, send an email to excel-macros+unsubscr...@googlegroups.com. To post to this group, send email to excel-macros@googlegroups.com. Visit this group at http://groups.google.com/group/excel-macros?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
