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*Experience:* 2 - 7 Years
*Location:* Gurgaon
*Education:* UG - Any Graduate - Any Specialization PG - Any PG Course -
Any Specialization
*Industry Type:* BPO/ITES
*Role:* Associate/Sr. Associate -(NonTechnical)
*Functional Area:*
ITES/BPO/KPO, Customer Service, Ops.
*Posted Date:* 11 Nov
Job Description
•This is a workforce management position responsible exclusively for MIS
Team
•The candidate would be expected to train new hires at Band 4 on excel
•The candidate would be expected to automate reports by designing macros
and work with Band 6 to optimize the WFM MIS Team
•The candidate would be expected to become backup of Team Leader
•The candidate would be expected to stretch for meeting business
requirements
*Keywords:* WFM,work force management
Desired Candidate Profile
•Strong interpersonal skills, verbal and written communication skills.
•Excellent numerical and analytical ability.
•Excellent knowledge of Avaya CMS, Excel, Powerpoint, Scripting and Macros.
•Knowledge of HTML and Software Development is desired.
Company Profile
IBM Global Process Services (formerly IBM Daksh)provide solutions across
various verticals such as Banking, Insurance, Travel,
Telecom, Technology, Distribution, and Utilities. Our core expertise lies
in Customer Relationship Management (CRM),Finance &
Administration (F&A), Procurement & Supply Chain Outsourcing,Human
Resources Outsourcing, and Industry-specific Back Office and
Analytics services. Contact Details
*Company Name:* IBM Daksh Business Process Services (P) Ltd.
*Website:* Not Mentioned
*Executive Name:* Prachi Bagade
*Address:*
IBM Daksh Business Process Services (P) Ltd
'D1' Manyata Embassy Business Park Block D, Off
Indranagar Koramanagala Intermediate Ring Road
BANGALORE,Karnataka,India 560071
*Email Address:* prachibagad...@in.daksh.com
*Telephone:* 91-80-41774000
*Reference ID:* SME WFM
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Thanks & regards,
Noorain Ansari
*http://excelmacroworld.blogspot.com/*<http://excelmacroworld.blogspot.com/>
*http://noorain-ansari.blogspot.com/* <http://noorain-ansari.blogspot.com/>
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