*Experience:* 3 - 6 Years *Location:* Gurgaon *Education:* UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required *Industry Type:* Telcom/ISP *Role:* Operations Mgr *Functional Area:* ITES/BPO/KPO, Customer Service, Ops. *Posted Date:* 27 Oct Job Description
• Leading Delhi/NCR GSM/CDMA Caf management (Caf Pickup, , Customer entries, Scanning, Warehousing, VTM audits), o Service Provisioning and Activation for prepaid and postpaid customer, o AV/CV for Prepaid, Postpaid & PCO Customer, o Managing VAS services for new/existing Customer, o Credit verification for new housing loan customers. • Managing a team of 400+ people with 7 Process Leads and 23 Team leaders involved in different process operating 24*7. • Lead project scheduling and plan resource allocation for new client implementation • Lead Circle Employee Engagement Initiatives e.g. New Hire Orientation; database for effective performance management, fun at work initiatives. • Oversee all aspects of project implementation and management at site • Provide team leadership and training as required to meet internal and client needs • Manage implementation of new customer accounts • Manage implementation of projects for existing customer accounts • Act as liaison between team and clients and provide project updates to clients and internal team • Ensure all company site activities comply with contract requirements and schedule • Update transition plan and project plan • Assist in the creation and maintenance of client-specific documentation • Perform problem analysis by investigating the root causes, summarizing findings for internal and external use and determining corrective actions to resolve them • Set out quality standards for various operational areas, ensuring a high-quality Client experience while adhering to the SLAs. • Perform goal setting, regular performance review & feedback. Conduct Fortnightly/Monthly performance review. Discuss Individual Development Plan. • Prepare & present various weekly / monthly MIS reports pertaining to process / productivity. • Making & Publishing Pan India Ops & Sales MIS for the Top Management with the coordination of circle state head. • Making and presenting Monthly review for Circle operation; P&L, Client satisfaction performance to upper management. Client/Business Management: • Ensuring continuous interaction with the Client to make sure that area of concern can be worked upon for improved service levels. • Analysis of client’s requirements, specifications, obtaining suitable solutions and outlining commercial implications and cost analysis. • Achieve targets by managing existing business revenues and generate new Client acquisitions. • Co-ordinate with Sales team for new product or process launch. • Responsible for providing analytical insights important for decision-making on Pricing of new Business. • Maintain & Monitor the MPL: Master Price list for products with specifics of each line item. • Acquisition and existing client review meetings. • Ensuring timely execution of Client agreements. • Responsible for Invoicing and billing for the Clients/vendors. • Managing Collections for entire Delhi/NCR and UP-West Circle. • Raising credit notes and resolving invoice related queries raised by the client. • Branch profitability, Branch costing and provisions. *Keywords:* Opeartion skills Desired Candidate Profile Should be independently managing various businesses under Voice & Non-Voice domains for Telecom Verticals encompassing Client Management, P&L responsibilities, and Multi-site operations, Migrations, MIS, Analytics, BCP, WFM, Quality and Training. Throughout my career, I have worked on and implemented various strategic initiatives for the Organization and its Clients. Company Profile IRON MOUNTAIN, an information management Company Iron Mountain is a world leader in information management services, assisting more than 140,000 organizations in 39 countries on five continents with storing, protecting and managing their information. We safely store some of the world’s most valuable historical artifacts, cultural treasures, business documents and medical records. To properly protect and render this information, Iron Mountain employs almost 20,000 professionals and boasts an unrivaled infrastructure that includes more than 1,000 facilities, 10 data centers and 3,500 vehicles. Altogether, our experience, knowledge and reputation for security have combined to make us the world’s leading provider of: Records management Data protection and recovery Information destruction For more information visit:-www.ironmountain.com Contact Details *Company Name:* Iron Mountain Pvt Ltd *Website:* https://www.ironmountain.com *Executive Name:* Ms Kuldeep Kaur *Address:* Iron Mountain Pvt Ltd R.J. shah Bldg. Mahul Road Near BPT Container Yard Antop hill Wadala Mumbai 400037 MUMBAI,Maharashtra,India 400037 *Email Address:* kuldeep.k...@ironmountain.com *Telephone:* 91-22-24129066 *Reference ID:* 006 -- Thanks & regards, Noorain Ansari *http://excelmacroworld.blogspot.com/*<http://excelmacroworld.blogspot.com/> *http://noorain-ansari.blogspot.com/* <http://noorain-ansari.blogspot.com/> -- FORUM RULES (925+ members already BANNED for violation) 1) Use concise, accurate thread titles. 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