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{"sheet":"Sample report","index":0,"n_rows":9,"n_cols":31,"rows_kept":9,"cut":false,"hidden":false,"merged":[[0,29,0,30],[0,0,0,1],[0,2,0,4],[0,5,0,10],[0,11,0,14],[0,15,0,17],[0,18,0,28]]}
["Period",null,null,null,null,"CALL DETAILS",null,null,null,null,null,"ABANDONED DETAILS",null,null,null,"SLA DETAILS",null,null,"CALL DURATION (Mins.)",null,null,null,null,null,null,null,null,null,null,"ANALYSIS (%)"]
["Date",null,"ReportName","Forecast","Handled Forecast","Offered","Handled","Acceptable","OutboundCalls","Hold Calls","No Ans Redirect ","Total ABNCalls","ABNPercent ","Holdabncalls ","Avg ABNTime ","Service Level (%)","AHT ","ASA ","ACDTime ","ACWTime ","Holdtime ","Outbound Time ","Total Inbound Time ","Total Talktime ","Avg ACDTime ","Avg ACWTime ","Avg Hold Time ","Hold ACDTime ","maxocwtime ","Offered Vs Forecast ","Offered Vs Forecast "]
["1 Oct 2011","Saturday","EquifaxAutofraud",22,null,38,24,0,4,7,0,14,0.36840000000000001,0,"00:00:05",0,"00:15:38","00:00:21","05:34:42","00:25:12","00:15:38","00:05:14","06:15:32","06:20:46","00:13:56","00:01:03","00:02:14","00:15:38","00:00:51",1.0909,1.7273000000000001]
["10 Feb 2011","Sunday","EquifaxAutofraud",33,null,28,20,0,0,3,0,8,0.28570000000000001,0,"00:00:04",0,"00:15:00","00:00:20","04:29:16","00:22:47","00:08:01","00:00:00","05:00:04","05:00:04","00:13:27","00:01:08","00:02:40","00:08:01","00:00:51",0.60609999999999997,0.84850000000000003]
["10 Mar 2011","Monday","EquifaxAutofraud",null,null,250,239,0,3,13,0,11,4.3999999999999997E-2,0,"00:00:07",0,"00:09:32","00:00:22","36:57:15","00:38:02","00:25:44","00:03:05","38:01:01","38:04:06","00:09:16","00:00:09","00:01:58","00:25:44","00:00:51",0,0]
["10 Apr 2011","Tuesday","EquifaxAutofraud",null,null,284,267,0,3,12,0,17,5.9900000000000002E-2,0,"00:00:05",0,"00:09:20","00:00:22","40:03:56","01:02:51","00:25:29","00:16:29","41:32:16","41:48:45","00:09:00","00:00:14","00:02:07","00:25:29","00:01:42",0,0]
["TOTAL",null,null,55,null,600,550,0,10,35,0,50,8.3299999999999999E-2,0,"00:00:05",0,"00:09:54","00:00:22","87:05:09","02:28:52","01:14:52","00:24:48","90:48:53","91:13:41","00:09:30","00:00:16","00:02:08","01:14:52","00:04:15",10.0182,10.9091]
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