*Hi,*
*Hope you are doing well…* *Please let me know your feedback…* *Title: IT Operations Engineer - WMS/ OMS * *Company: Retail* *Duration: 6+ Months* *Location: Framingham, MA* *Interview Mode: Phone + In-person* *Description*: Our client is seeking an IT Operations Engineer of WMS / OMS responsible for maintaining and improving the availability, performance and usability of various E-Commerce systems. The role provides breadth and depth of opportunity across the E-Commerce landscape. Individuals with leadership, excellent communication, and a passion for customer service, excellent technical fundamentals and a talent for problem solving will find great success and fulfillment in the role. *Responsibilities*: •Responsible for the daily operations of the E-Commerce platform. Ensure systems meet availability goals, transactions perform as expected, capacity is available and user experience is excellent. •Facilitates the resolutions of incidents and problem affecting the E-Commerce platform. •Leverages various application performance and web analytics tools and logs to monitor performance and identify any potential issues requiring resolution. •Collaborates with leadership and business partners to appropriately assess and prioritize issues affecting the site. •Collaborates with team members and vendors to address issues and improve site performance. •Provides sound communication to key stakeholders when service disruptions occur. •Responsible for reporting the health and trend of the E-commerce platform •Tracks changes affecting the E-Commerce environment. •Ensures critical systems are highly available with tested backup and recovery procedures in place. •On-call 24/7 during designated shift. •Constantly identifies ways to improve processes, site performance, monitoring, etc. •Performs other duties as required. •Makes recommendations to Senior IT Management on solutions and future preventions •Decides when to escalate issues and to what level of escalation •Makes recommendations to Management on production service improvements *Requirements*: •Experience with OMS and WMS required. •Experience with Manhattan, IBM or other large enterprise WMS and OMS preferred. •Experience following ITIL incident, problem and change management processes preferred •Experience with monitoring and web analytics tools preferred. •Experience using SaaS based services preferred. •Experience with E-Commerce, specifically retail preferred. •Experience with security controls preferred. •Experience working with and holding vendors accountable. •Experience with PL SQL, etc. •Contextual technical understanding including solutions design and development. •Curious, Inquisitive with strong analytic and decision making abilities. •Ability to understand and communicate the business impact of technical issues. •Motivated, self-starter. *Experience*: •4+ years of experience related IT experience •2+ years of experience developing and/or supporting application development and web operations *Looking forward to have a fruitful Business relationship with you and your company!!* *I apologize if this mail created any inconvenience to you..* *Thanks & Regards.....* *Arif Khan* *Technical Recruiter.* *[image: LOGO]* *[email protected]* <[email protected]> *GTalk: [email protected] <[email protected]>* *Centraprise Corp Edison , New Jersey.* *3 Ethel Rd,Suite # 304. Direct: **6093570797 Ex : 459* *Fax :(732) 626 6289* *Minority Owned (MBE) Certified* -- You received this message because you are subscribed to the Google Groups "Exact Match" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/exact-match. For more options, visit https://groups.google.com/d/optout.
