On 2021-02-05 at 17:10 -0600, Anonymous Japhering wrote: > Mgmt is mandating that I interface with the corporate CRM software, > which if you are not using a browser for > email is a BCC to a specific email address. > > That means you either have to remember to add the BCC ( and remember > how you saved it) , or set it in the > composer options for every email. Neither option by itself is very > appealing as it means you either miss a > bunch of outbound emails or you cram a lot of CRAP into the CRM.
I suspect their system is broken, but the management that came up with that solution is probably earning many times my salary. As I understand it, your CRM shall contain a copy of all messages sent *to* the clients, and so you are being asked to BCC an internal CRM address (e.g. c...@example.com). If you use a separate account to with the clients (e.g. sa...@example.com), then it's trivial to configure it to BCC a certain mailbox (option 'Always blind carbon-copy to'). This is the classic solution, where many people work from a common mailbox. However, in the system on your company, you are apparently using your 'normal' account both for interacting with clients and for other interactions that shouldn't go through the CRM (e.g. sharing kitten videos as attachments with your coworkers) This has the obvious drawback that your CRM will get the messages you send but not the ones you receive. You could use the same approach for this, by configuring two email accounts (only the sending part matters, you don't need to -and probably shouldn't- configure the inbox twice), one with the bcc mail and one without. However, this still requires you to choose the right sending account on the From field (and it will probably pick automatically the wrong account on 50% of replies, since both would have the same address configured). A similar approach would be to configure it to always bcc and manually remove it when unneeded (less typing, but needed on 80% of your emails). In order to automatically bcc c...@example.com on certain messages only (e.g. only those not to @example.com), the approach I would follow is to configure the account to send with sendmail, but with the option 'Use custom binary, instead of sendmail'. Then you point it to a script which evaluates the recipients (which is quite easy, as they are all individual parameters) and, depending whether all recipients match your whitelist or not, exec sendmail "$@" or sendmail "$@" c...@example.com Best regards _______________________________________________ evolution-list mailing list evolution-list@gnome.org To change your list options or unsubscribe, visit ... https://mail.gnome.org/mailman/listinfo/evolution-list
