On Wed, 2009-11-18 at 00:46 +1100, John Ross wrote:
> Let's try a little role-play... You, the developer, have created a GUI
> app that regularly corrupts its own index files. You have been told
> about the bug some time ago and done some research, now you have
> turned up to a meeting with your PM claiming to have fixed it.
> 
Yes in this role-playing. Is the "user" a paying customer funding the
"developers" work? If so, maybe this role-playing scenario is valid. If
not, maybe the "user" needs to be patient and let the "developer" fix
the root of the problem not the symptoms of the problem.

I believe Mr Barnes has outlined an approach to fix the root of the
problems. However we must be patient reap the harvest of fruit. 


> PM: "OK what's the fix?
> Developer: "The user has to open a terminal and delete all these files
> called ~.xyzblahblah* every time it happens"
> PM: "You're not listening. That's a workaround, not a fix. You can't
> ask GUI users to run around rm'ing things! So when will you have it
> fixed?
> Developer: "But it is fixed."
> PM: "You're still not listening! What agency are you from?"
> Developer: "But... it's easy - all they need to do is..."
> PM: "Look, the files called ~.xyzblahblah* don't even exist in the
> current version, so you don't even have a workaround, let alone a fix.
> What agency?"
> Developer: "But..."
> PM: "FRIDAY, 5pm, no workarounds - a FIX!"
> 
> John

Peace,
Rob

-- 
Rob Seward
Bluestone Consulting Group, LLC

web:     http://www.bluestone-consulting.com/
e-mail:  rseward/AT/bluestone-consulting.com
office:  734.274.5168
mobile:  734.604.3780


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