Jon, I would expect there to be log messages from both the client and server side showing what's going on. If you can provide more information (removing any sensitive data) we might be able to assist you with troubleshooting.
On Mon, Aug 11, 2025 at 5:26 PM JonGeorg SageLibrary via Evergreen-general < [email protected]> wrote: > We're still having issues with them working. I don't know for certain when > the Bibliotheca Self Checkout kiosks stopped working. It may or may not > have been related to our upgrade to 3.13.9. I've gotten the impression they > stopped working before that. > > Steps we've done so far. Thanks to everyone who has helped so far- > > - SIP user defined in Evergreen > - Name, username, DoB, Home Library, Permission group set to SIP, > Active account checked, Address, unfiltered internet access checked. > - SIP user group permissions [copied from PINES]- > - Library Branch > - > - COPY_CHECKIN > - COPY_CHECKOUT > - CREATE_PAYMENT > - CREATE_PRECAT > - OPAC_LOGIN > - PERSISTENT_LOGIN > - RENEW_CIRC > - STAFF_LOGIN > - VIEW_CIRCULATIONS > - VIEW_COPY_CHECKOUT_HISTORY > - VIEW_HOLD > - VIEW_HOLD_PULL_LIST > - VIEW_ORG_UNIT_SETTING.sms > - VIEW_PERMIT_CHECKOUT > - VIEW_USER > - VIEW_USER_FINES_SUMMARY > - VIEW_USER_TRANSACTIONS > - /openils/conf/oils_sip.xml and /opt/SIPServer/SIP_config.xml > - username, password, insititution, and location_code="Evergreen > workstation name" as defined in actor.workstation. - Thanks to Evergreen > Indiana for the workstation name suggestion and help. > - /openils/conf/opensrf.xml > - We had an issue where there were leftover references to old > servernames in this file and where it was pointed to the replication > server > vs the production server which caused read-only errors. It otherwise now > seems to match the copies I've received from other libraries. > - SIP port number and Evergreen URL provided to Bibliotheca. > - Bibliotheca IP range whitelisted on server firewall > > Possible troubleshooting avenues- > > - /opt/SIPServer/Sip/MsgType.pm - has a line that says "$resp = > CHECKOUT_RESP . '1';" -- should this be set to 12? > - The main issue we have been stuck on is that the server keeps > sending back an 11 CHECKOUT response packet instead of a 12 > CHECKOUT_RESP > packet. All of the SIPServer files appear to be default and match the > github despite being from 2021. > - /openils/conf/dgo.conf - does have a '12' reference to eg.tcn under > the 'institution name referenced in oils_sip.xml and SIPconfig.xml - Is > that relevant? > > I ran into an issue where SIP would not start if the workstation name was > really long, so I had them shorten it. While SIP started successfully, the > kiosk is still having issues checking anything out, it can access patron > data just fine. > > Have we missed any steps? > Does anyone have a set of configuration instructions for the Bibliotheca > self checkout machines? > > Thanks > -Jon > _______________________________________________ > Evergreen-general mailing list -- [email protected] > To unsubscribe send an email to > [email protected] > -- [image: logo with link to Georgia Public Library Service website] <https://georgialibraries.org/> Chris Sharp, PINES System Administrator ------------------------------ Georgia Public Library Service 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 (404) 235-7147 | [email protected] [image: logo with link to Georgia Public Library Service Facebook page] <https://www.facebook.com/georgialibraries>[image: logo with link to Georgia Public Library Service Instagram page] <https://www.instagram.com/georgialibraries/>[image: logo with link to Georgia Public Library Service LinkedIn page] <https://www.linkedin.com/company/georgia-public-library-service/>[image: logo with link to Georgia Public Library Service Threads page] <https://www.threads.net/@georgialibraries> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
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