I forwarded all of this information to Missouri Evergreen libraries. Two have replied that they don't use Hatch and are still seeing an increase in White Screen incidents.
Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 [email protected] On Tue, Nov 7, 2023 at 3:07 PM Daniel Guarracino via Evergreen-general < [email protected]> wrote: > Turning off "preload pages" in Chrome fixed the problem on all the > affected computers that I've updated so far this afternoon. > > Thanks very much for that fix, Garry! > > Dan > > -- > Daniel Guarracino > Automation Services Librarian > OWWL Library System > 2557 State Route 21 > Canandaigua, NY 14424 > 585.394.8260 x1104 > > ------------------------------ > *From: *"Evergreen-general" <[email protected]> > *To: *"Evergreen-general" <[email protected]> > *Cc: *"Diane Disbro" <[email protected]> > *Sent: *Tuesday, November 7, 2023 3:59:15 PM > *Subject: *Re: [Evergreen-general] Inconsistent White Screens with Hatch > > We are also experiencing this randomly throughout Missouri Evergreen. > Thanks for the tips. > > Diane Disbro > Pronouns: she/her > Circulation Coordinator > Scenic Regional Library > 251 Union Plaza Drive > Union, MO 63084 > (636) 583-0652 ext 110 > [email protected] > > > > On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general < > [email protected]> wrote: > >> Thanks for the detailed reply, Dan. All good information to have. >> >> We're going to try Garry's solution and see if it works: "Try going into >> Chrome settings -> performance and turn off preload pages." So far so good, >> but it's only been a few minutes. >> >> John >> >> John Amundson | Library Applications Supervisor | CW MARS >> >> [email protected] | 508-755-3323 x1 >> >> https://www.cwmars.org >> >> he/him/his <https://www.mypronouns.org/he-him> >> >> >> On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino <[email protected]> >> wrote: >> >>> Hi John, >>> >>> We've also encountered intermittent Hatch issues recently that are >>> exactly as you describe. >>> >>> We had two reports of this behavior the week of October 23. At the time, >>> we were also on 3.7.3. Both libraries that were affected encountered >>> incomplete page loads only when accessing bookmarks (such as for Checkout, >>> Item Status, etc.) while Hatch was enabled. If the affected libraries >>> reloaded a page after the incomplete page load OR if the bookmark was >>> clicked twice in quick succession (innovative!), it would load completely >>> without fail. If Hatch was disabled or if links were accessed using the >>> links within Evergreen's interface, the page loaded just fine -- no >>> workaround necessary. >>> >>> I took a look at the extensions logs on an affected machine. Hatch is >>> exhibiting the same type of behavior as it had in late 2021 with these >>> incomplete page loads, where the port for the tab is disconnected and Hatch >>> does not respond to the message it is sent. >>> >>> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to >>> see if the upgrade somehow resolved the Hatch-related problems before >>> trying to figure these out, especially since two of our libraries were >>> affected. Unfortunately, at least one of the libraries is still >>> encountering problems with bookmarks. And, funny enough, we've had two more >>> libraries report what sounds like the same problem within the past hour or >>> so. >>> >>> Since the upgrade to 3.11, we've also encountered another Hatch-related >>> issue. I'm not sure if it's the same root cause, but I figured I'd mention >>> it: With Hatch enabled, opening Evergreen's home button in a new tab >>> results in being asked to register a workstation. This behavior isn't >>> encountered when Hatch is disabled. It's only encountered when opening the >>> splash page via that home button in a new tab; opening in the same tab >>> works fine. >>> >>> So, +1 to the idea that something has recently caused Hatch to start >>> misbehaving. >>> >>> Dan >>> >>> -- >>> Daniel Guarracino >>> Automation Services Librarian >>> OWWL Library System >>> 2557 State Route 21 >>> Canandaigua, NY 14424 >>> 585.394.8260 x1104 >>> >>> ------------------------------ >>> *From: *"Evergreen-general" <[email protected]> >>> *To: *"Evergreen-general" <[email protected]> >>> *Cc: *"John Amundson" <[email protected]> >>> *Sent: *Tuesday, November 7, 2023 1:30:07 PM >>> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch >>> >>> Hello! >>> >>> Historically we've found that bad installations of Hatch can lead to >>> blank/white screens in Evergreen, and reinstalling Hatch usually resolves >>> this. >>> >>> However, over the last week or so, we've started to receive reports of >>> blank/white screens that we cannot seem to resolve. The problem is slightly >>> different from historical reports in that the white screens do not appear >>> every time, and they are more likely to appear when accessing a web client >>> page from a bookmark than within the client. Refreshing a blank page can >>> sometimes force it to load correctly. It's the inconsistency that's making >>> this hard to nail down. >>> >>> Has anyone else run into this issue and have you had any luck in >>> resolving it? We've gotten a total of 5 reports over the last week or so. >>> >>> Some information about our setup: >>> >>> - Running Evergreen 3.73 plus some newer features >>> - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106 >>> - Affecting (at least) Hatch version 0.3.2 and 0.3.3. >>> >>> And what we've tried: >>> >>> - Clearing cache >>> - Updating/recreating bookmarks >>> - Updating Chrome >>> - Updating Hatch >>> - Reinstalling Hatch >>> - Clearing site settings and cookies >>> - Removing eg.hatch.login_keys from in-browser preferences >>> >>> The only way we've found to stop it completely is to disable Hatch, >>> which some of our libraries rely on heavily. >>> >>> When a page fails to load, the console seems to hang up on this message: >>> [image: image.png] >>> >>> Anyone have any thoughts or suggestions? >>> >>> Thank you! >>> >>> John >>> >>> John Amundson | Library Applications Supervisor | CW MARS >>> >>> [email protected] | 508-755-3323 x322 >>> >>> https://www.cwmars.org >>> >>> he/him/his <https://www.mypronouns.org/he-him> >>> >>> _______________________________________________ >>> Evergreen-general mailing list >>> [email protected] >>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >>> >>> _______________________________________________ >> Evergreen-general mailing list >> [email protected] >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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