Hello, >From one of my staff who has been handling this for a number of months (the other who has done so is currently on vacation):
"I know with some of the cover image emails I have sent recently I have not gotten a response as well. In the past when they have responded to me they say the cover image has been corrected, but many times when I go to check the cover image it hasn't been updated. Maybe a handful have actually been corrected in all the emails I have sent them. When I send a follow up about it for the ones that the image hasn't been corrected I don't get a response back." Take care, Carol On Thu, Aug 3, 2023 at 10:49 AM Josh Stompro via Evergreen-general < [email protected]> wrote: > Hello, is anyone else tracking all the stale cover art that they come > across through Content Cafe? I'm getting frustrated with it because the > B&T content cafe support staff have stopped responding to my emails about > the issues, and none of the reported issues ever get resolved. > > I have a list of 20 isbn's with pre-pub images, 102 with no image, 4 with > back cover image, and one with a sideways image. > > We started reporting the problems to them in April 2023. Apparently their > Redis cache that backs the XML request method that Evergreen makes use of > never expires images once they are initially loaded. I can rule out > Evergreen's caching having anything to do with it by placing the request > directly using the Postman service. > > Has anyone else been reporting issues to them and have been getting a > response? If anyone else wants to compare spreadsheets I'm happy to share > what we have found so far. > > The Evergreen ILS seems to be the only ILS that makes use of the XML > Request method to grab added content from them, and that seems to be the > only method that has issues. > > Can anyone recommend a different cover art vendor that they have been > happy with? > > Thanks > Josh > > > [image: Company logo] > *Josh Stompro* > IT Director > [email protected] | 218-233-3757 ext. 139 | 218-790-2110 > *Lake Agassiz Regional Library * > 118 5th ST S > Moorhead MN 56560 > www.larl.org > *Our mission is to enrich lives and strengthen communities.* > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > -- *Carol Witt, MS, MA* Bibliographic Services Supervisor C/W MARS Inc. <https://www.cwmars.org/> [email protected] 508-755-3323 x325 Pronouns <https://www.mypronouns.org/>: she/her/hers
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