We turned off our SMS auto-renewal notifications last year because of this issue.
Lisa Lisa Murray Director Cardington-Lincoln Public Library [email protected] [1453743275544_PastedImage] ________________________________ From: Evergreen-general <[email protected]> on behalf of Elizabeth Davis via Evergreen-general <[email protected]> Sent: Thursday, January 26, 2023 12:42 PM To: [email protected] <[email protected]> Cc: Elizabeth Davis <[email protected]> Subject: [Evergreen-general] SMS notice bounce backs Hi, I’m curious if anyone else is having bounce back issues with their SMS notices. Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T. The bounce backs usually say that the user can’t be found or that the service is unavailable. In most cases the users are getting the SMS messages, albeit on a delay. These locations are not having email notice issues, so the sending address is good. I was just curious if anyone is also experiencing this and if they found anything to remedy the situation. Thanks, [cid:[email protected]]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | [email protected]<mailto:[email protected]> support.sparkpa.org<https://support.sparkpa.org/> | [email protected]<mailto:[email protected]>
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