That error implies that something is wrong with either the ejabberd config or 
the username / passwords for the ejabberd users in opensrf_core.xml, or 
potentially the database configuration for the service(s) logging that error. 

Some things to check:
Is auth_password_format set to plain in the ejabberd config and was ejabberd 
restarted after that change?
Were the 4 ejabberd users registered after the password format change or before?
Do the ejabberd user names and passwords in opensrf_core.xml match the values 
you used when registering the users?
Do *all* of the database configuration sections in opensrf.xml match the values 
for the Postgres user that you created? (If you used the --update-config option 
to eg_db_config then that should already be the case)
Did you restart PostgreSQL after changing any values in postgresql.conf or 
pg_hba.conf?
Can you connect to the database with psql using the username and password you 
used for Evergreen?


-- 
Jason Boyer
Senior System Administrator
Equinox Open Library Initiative
[email protected]
+1 (877) Open-ILS (673-6457)
https://equinoxOLI.org/

> On Oct 20, 2021, at 9:17 AM, Martin House <[email protected]> wrote:
> 
> Morning,
> Thanks for your response Jason. I do have Evergreen installed, but noticed 
> last night that when I try to run it is says that my server is not connected 
> to a network. I wonder if that is the problem? I have gone through all the 
> steps in the ReadMe for both opensrf and the Evergreen server install, so I 
> feel a bit stuck right now. 
> 
> Thanks,
> 
> Martin 
> 
> On Wed, Oct 20, 2021 at 8:55 AM Jason Boyer <[email protected] 
> <mailto:[email protected]>> wrote:
> Hi Martin, have you also installed Evergreen at this point and followed all 
> of the configuration steps as part of those instructions? The opensrf.xml and 
> opensrf_core.xml files for Evergreen are significantly expanded on the 
> versions included in opensrf itself. If Evergreen isn’t yet installed and its 
> services running there’s nothing included in the base opensrf install that 
> can be logged in to.
> 
> Jason
> 
> -- 
> Jason Boyer
> Senior System Administrator
> Equinox Open Library Initiative
> [email protected] <mailto:[email protected]>
> +1 (877) Open-ILS (673-6457)
> https://equinoxOLI.org/ 
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__equinoxOLI.org_&d=DwQFaQ&c=eyK8KBY19DualCOSet0JGw&r=otODVZ2rwF8eU8MhsxpDqHSkw7GQfXEkPFPzWvUV6mE&m=6nfXHcORzrD-CJ4ngSV7Jms-VhM-nXCT_dws1anlfCusv7L9Ws5qHUEi6pp0Krp1&s=6_waXRJ77HkuHcUVBDMwSs9US2_YONE05ss49i43gUM&e=>
> 
>> On Oct 19, 2021, at 7:54 PM, Martin House via Evergreen-general 
>> <[email protected] 
>> <mailto:[email protected]>> wrote:
>> 
>> Hi Everyone,
>> I could use some troubleshooting help. After much tinkering with the install 
>> on my VirtualBox running Ubuntu 18.4, I was able to get opensrf to work and 
>> have been successful with the installation instructions up to where I need 
>> to login to srfsh using the egadmin and password.
>> 
>> When I ran the perl script it was my understanding that the <admin-user> and 
>> <admin-password> I entered for egadmin would generate that user, but now I'm 
>> not certain it did. 
>> 
>> I would appreciate some troubleshooting tips. While I found some, they were 
>> from 1.6, and I don't think that these will work. 
>> 
>> The error message I receive is that I cannot login using egadmin.
>> 
>> I'd appreciate any suggestions on how to fix this.
>> 
>> Sincerely,
>> 
>> Martin
>> 
>> -- 
>> Martin House, Ed.D
>> Assistant Director, Public Services
>> Library
>> Central Piedmont Community College
>> Library, Central Campus
>> P.O. Box 35009 Charlotte, NC 28235
>> t 704.330.6752 | 
>> cpcc.edu <http://www.cpcc.edu/>
>> _______________________________________________
>> Evergreen-general mailing list
>> [email protected] 
>> <mailto:[email protected]>
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general 
>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__list.evergreen-2Dils.org_cgi-2Dbin_mailman_listinfo_evergreen-2Dgeneral&d=DwQFaQ&c=eyK8KBY19DualCOSet0JGw&r=otODVZ2rwF8eU8MhsxpDqHSkw7GQfXEkPFPzWvUV6mE&m=6nfXHcORzrD-CJ4ngSV7Jms-VhM-nXCT_dws1anlfCusv7L9Ws5qHUEi6pp0Krp1&s=g2xAu5ysaYiAwfzHDpR1AP1oxEv9gViSp6-JK7Yf79s&e=>
> 
> 
> 
> -- 
> Martin House, Ed.D
> Assistant Director, Public Services
> Library
> Central Piedmont Community College
> Library, Central Campus
> P.O. Box 35009 Charlotte, NC 28235
> t 704.330.6752 | 
> cpcc.edu <http://www.cpcc.edu/>

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