Automated phone services come in a variety of flavors varying from interactive systems to simple notifications. The notification style ones usually take a periodic export to make calls. The interactive type I've used take advantage of the phone service making a SIP2 connection to the ILS.
On Wed, Jan 13, 2021 at 4:23 PM [email protected] < [email protected]> wrote: > Hi Wendell, > > The documentation for 3.2 suggests that Evergreen can do this type of > notification, but I have no use case info for you. I would be interested in > any that is out there, I think it could be a nice feature to provide to > libraries in m consortium if they want to redirect staff time. > > Documentation, see section VI page 29: > > https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf > Integrating Evergreen with Other Tools > <https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf> > Chapter 2. About Evergreen Evergreen is an open source library automation > software designed to meet the needs of the very smallest to the very > largest libraries and consortia. > docs.evergreen-ils.org > > Currently, they all do phone notifications by staff unless email or SMS > was selected. > > Thanks, > > Jennifer Bruch, ILS Application Specialist, Pennsylvania Integrated > Library System > > 717-818-2703, [email protected] > > Submit a SPARK Support Request > <https://sparkpa.helpspot.com/index.php?pg=request> > ------------------------------ > *From:* Evergreen-general < > [email protected]> on behalf of Gragg, > Wendell E <[email protected]> > *Sent:* Tuesday, January 12, 2021 9:37 AM > *To:* [email protected] < > [email protected]> > *Subject:* [Evergreen-general] Automated Telephone Calls > > > Hi all, > > > > As we work through the evaluation process, another issue has come up. On > Polaris, we use a separate telephone server with a built in telephony card > to make patron phone calls for holds and first overdue notices, though we > are considering discontinuing that service. Currently, our text and email > notifications are 10 times the number of phone calls. In that vein, I have > a few questions of the community. > > > > 1. How does Evergreen handle such calls. Does it support a > telephone server set up? Will it work if we employ a hosted service? > > 2. How do Evergreen libraries handle this? Assuming it does > support a server, is it more common to use a server setup or a subscription > service, if they exist. > > 3. Have any of you considered or actually terminated phone > calling? What was your experience? > > > > Thanks in advance for any answers. > > > > Wendell > > Wendell Gragg, MSIS > > Automation Services Supervisor > > Bryan+College Station Public Library System > > Bryan, TX > > 979-209-5613 > > > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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