http://ecomento.com/2015/09/30/study-global-ev-sales-hampered-by-inept-marketing/
Study claims global EV sales hampered by inept marketing
September 30, 2015 | 

[image  
http://cdn.ecomento.com/wp-content/uploads/2015/09/electric-cars-inept-marketing.jpg
(Fiat 500e EV)
]
Study claims global EV sales hampered by inept marketing

Germany’s Roland Berger Automotive Competence Center studies the automotive
marketplace and does a quarterly report on the worldwide sales picture for
electric vehicles, including plug-in hybrids. Its E-Mobility Index for the
third quarter of 2015 finds that global EV sales suffer from inept marketing
and poor advertising.

Part of the blame is attributable to political policies in the US. When the
California Air Resources Board imposed a requirement on all car makers to
sell zero emission cars within the state, car makers complained bitterly and
responded by building low quality “compliance cars” – vehicles intended to
meet the letter of the law but not the spirit.

Most of the cars were insipid, uninspired models that customers disliked.
Car dealers acted like they were embarrassed by them and usually parked them
out back where no one could see them. Manufacturers spent no money
advertising them and neither did the dealers. Salesmen were not trained how
to explain the advantages of EVs to customers. As a result, sales were
dismal, customer satisfaction was low and the word got out that these were
cars to avoid.

Perception is reality, they say. Car makers thought of EVs as money losers
and so they built them as cheaply as possible. Fiat’s CEO Sergio Macchione
actually begged people not to buy the electric Fiat 500e because the company
lost so much money on every car. Tesla changed that perception when it
started building premium quality electric cars. The cars were expensive –
and worth every penny, according to customers.

Despite all the buzz about Tesla, the most recent Roland Berger report shows
that only in France are electric car sales greater than 1% of the total. The
Renault ZOE electric car is not only a pretty good automobile, it is
affordable and benefits from positive promotion from Nissan and the French
government. In Italy, by contrast, that figure is a paltry 0.16%.

The Roland Berger E-Mobility Index also critiques car dealers for doing a
poor job of promoting EVs. Selling one usually takes a much longer time than
selling a conventional car, because customers need to be educated about the
new technology. Because sales people are compensated by the number of cars
they sell, they usually have little interest in meeting the needs of EV
shoppers.

In general, the world’s automakers have been slow to embrace the green car
revolution, primarily because profit margins are low and the costs of
development are high. Until that perception changes, it will be business as
usual in the world of automobiles.
[© ecomento.com]




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